Senior HR Consultant (Maternity Cover)

Feefo helps both consumers and businesses make the right decisions.

Founded in 2010, Feefo works with 6,000+ brands worldwide to collect reliable and constructive reviews they can learn from and display. We invite confirmed customers to leave feedback, which results in reliable, fake-free reviews, so consumers can learn how people like them feel about different products and services. And companies can discover what they’re doing right, and where they can improve. This allows Feefo’s clients to create transparent, trusted relationships and deliver exceptional services that their customers can depend on - every time.

We’re a team of technology specialists, industry experts, and multi-lingual client services champions that operates across various sectors, including travel, retail, automotive, and finance. Feefo’s bespoke artificial intelligence, business insight, review software and compliance solutions help increase client sales and reduce churn. As a Google Premier Partner, our clients can improve their search and paid conversion rates too.

We are proud to work with companies, large and small, from household names to local heroes.

T o provide high-level senior strategic oversight to the HR function during the Head of HR’s maternity leave. Operating 2 days a week, this role acts as a crucial bridge between the HR department, SLT, and Executive Team. The Consultant will collaborate directly with senior stakeholders to protect business interests, manage complex or high-risk employee relations (ER) matters, and actively mentor/manage the full-time HR Assistant to ensure seamless departmental continuity.

• Working pattern: 2 days per week, fully office-based in London. These working days must coincide with 2 of the 3 specific days the wider business is on-site, ensuring maximum collaboration and contact time.
• Handover & transition period: An initial start date in early October 2026 is highly preferred.

Responsibilities:

• Act as the main point of contact for the CEO and leadership team, providing expert guidance on high-level people decisions, risk management, and organisational continuity.
• Directly line manage the full-time HR Assistant, setting priorities, overseeing workload delivery, conducting 1:1s, and providing structured coaching to build their confidence and support their progression.
• Take direct ownership of serious high-risk cases, including senior grievances, gross misconduct disciplinaries, complex long-term sickness capability, and potential discrimination claims.
• Provide dedicated, structured coaching and mentorship to the full-time HR Assistant, reviewing their casework to develop their confidence and autonomy in decision-making.
• Safeguard the business against legal exposure by reviewing and signing off on final formal outcomes, settlement agreements, and complex occupational health escalations.
• Maintain oversight of the overall HR strategy, ensuring that ongoing business initiatives align perfectly with core company values and policies during the coverage period.

EXPERIENCE PREFERRED

• Minimum 5+ years of HR experience operating at a Advisory/manager level.
• Proven track record of influencing, collaborating with, and constructively challenging executive-level stakeholders.
• Expert, up-to-date knowledge of UK employment law with extensive hands‑on experience leading complex, high-stakes ER cases from investigation to outcome.
• Demonstrated passion for mentoring and fast‑traking the professional growth of junior to mid-level HR team members.
• CIPD Level 7 qualification or equivalent heavyweight corporate/consulting experience
• Exceptional commercial acumen with the ability to balance people best practice with business strategy.
• Operational and cross‑functional experience within mid‑size organisations (100+ employees, > ??) similar to Feefo.