Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build strong relationships with clients and drive product engagement for growth.
- Company: Feefo, a leader in customer feedback solutions with a global presence.
- Benefits: Competitive salary, flexible working options, and opportunities for professional development.
- Why this job: Make a real impact by helping brands improve through genuine customer insights.
- Qualifications: Strong communication skills and experience in client relationship management.
- Other info: Join a dynamic team dedicated to transforming customer experiences.
The predicted salary is between 36000 - 60000 £ per year.
Feefo helps both consumers and businesses make the right decisions. Founded in 2010, Feefo works with 6,000+ brands worldwide to collect reliable and constructive reviews they can learn from and display. We invite confirmed customers to leave feedback, which results in reliable, fake‑free reviews, so consumers can learn how people like them feel about different products and services. And companies can discover what they’re doing right, and where they can improve. This allows Feefo’s clients to create transparent, trusted relationships and deliver exceptional services that their customers can depend on – every time.
We’re a team of technology specialists, industry experts, and multi‑lingual client services champions that operates across various sectors, including travel, retail, automotive, and finance. Feefo’s bespoke artificial intelligence, business insight, review software and compliance solutions help increase client sales and reduce churn. As a Google Premier Partner, our clients can improve their search and paid conversion rates too. We are proud to work with companies, large and small, from household names to local heroes.
About The Role
The Customer Success Manager (CSM) is accountable for the overall retention and growth revenue with a portfolio of key clients. Building and developing partnerships within respective client tier to ensure ongoing retention, driving product engagement to deliver ROI and world class service. In addition, you are responsible for raising the company’s profile/reputation and support in building customer advocacy through PR opportunities, case studies, testimonials and referrals, supporting in a pre‑sales capacity when required.
Pro‑actively develop strong relationships between Feefo and the client including identifying key stakeholders and client motivation/buying reasons for using Feefo, advising on product integration, data structure, use of reporting, sharing industry knowledge and best practice product usage; ensuring clients understand what we do, new features, understanding issues preventing a client from getting the most out of our platform and products.
Build Strong Customer Relationships
- Cultivate and develop deep relationships with multiple stakeholders across various operational, technical, and commercial levels.
- Take ownership of customer relationships, ensuring the execution of our value proposition and alignment with customer expectations.
- Identify and cultivate opportunities for strategic partnerships and collaborations with customers.
- Anticipate and address customer needs proactively, ensuring a seamless and positive experience.
Drive Renewals and Expansion
- Work closely with the Sales team to develop and execute targeted upselling and cross‑selling strategies.
- Leverage customer insights to identify expansion opportunities and tailor solutions to meet their evolving needs.
- Ensure timely completion of renewals in accordance with our established CRM processes.
- Utilise data‑driven insights to optimise customer engagement and identify opportunities for growth.
Customer Success Manager in London employer: Feefo
Contact Detail:
Feefo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current Feefo employees on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for customer success shine through. Share stories of how you've built strong client relationships or turned around a challenging situation. We want to see the real you!
✨Tip Number 3
Do your homework! Research Feefo’s products and services inside out. Understand our clients and their needs. This will not only impress us but also help you tailor your answers during interviews to show how you can add value.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Feefo. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in building strong client relationships and driving product engagement, as these are key aspects of the job.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve contributed to customer retention and growth in previous roles. Use metrics where possible to demonstrate your impact!
Research Feefo: Get to know Feefo and its mission. Understanding our values and how we help clients can give you an edge in your application. Mentioning this knowledge in your cover letter shows genuine interest!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Feefo
✨Know Your Stuff
Before the interview, make sure you understand Feefo's mission and how they help businesses and consumers. Familiarise yourself with their products and services, especially how they drive customer success. This will show that you're genuinely interested and ready to contribute.
✨Build Rapport
As a Customer Success Manager, relationship-building is key. During the interview, focus on connecting with your interviewers. Share relevant experiences where you've successfully built relationships with clients or stakeholders, and demonstrate your ability to communicate effectively across different levels.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific challenges you've faced in previous roles and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your proactive approach and ability to anticipate customer needs, which is crucial for this role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about Feefo's client engagement strategies or how they measure success. This not only shows your interest but also gives you a chance to demonstrate your understanding of the role and the industry.