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For Companies At a Glance
- Tasks: Handle clerical duties, manage calls, process orders, and maintain customer records.
- Company: Feedwater Limited, a leading chemical manufacturer in water treatment.
- Benefits: 25 days holiday, company sick pay, training opportunities, and free onsite parking.
- Why this job: Join a supportive team and make a difference in water safety and compliance.
- Qualifications: Strong attention to detail, communication skills, and basic financial understanding.
- Other info: Flexible hybrid working available and a family-feel company culture.
The predicted salary is between 30000 - 42000 £ per year.
About Us
Feedwater Limited is a privately owned chemical manufacturer specialising in water treatment. Based in Wirral UK we serve clients nationwide and have a global presence. We value inclusivity, customer focus and collaboration aiming to enhance safety, compliance and efficiency for organisations relying on water.
We are hiring a full‑time Administrator (37.5 hours / week) on a 12 month fixed‑term contract for our Moreton Wirral Head Office. The role covers clerical duties across two departments, answering phones, processing orders and working on customer portals. Some flexible hybrid working is available subject to office needs.
Key Responsibilities
- Organising documents and general office tasks
- Handling phone calls and directing enquiries
- Entering sales orders
- Issuing invoices
- Maintaining accurate customer records
- Providing cover for Sales / Administration teams
- Updating customer portals
- Processing card payments
Organising & Planning
- Plan and maintain the scheduling plan spreadsheet for your assigned region
- Control the allocation of scheduled work on a regular basis, planning as far ahead as possible (currently six months) to support Management with resource and personnel planning.
Work Coordination
- Respond to call‑out requests, assess priorities and arrange visits accordingly.
- Organise installation and scheduled water hygiene works liaising with equipment production, chemical production, SSD and sales/account managers regarding availability and delivery.
- Ensure correct RAMS are sent to the site contact in advance.
Documentation & Reporting
- Check and generate monthly job sheets for scheduled work before issuing to engineers.
- Sign off completed jobs and update Lotus Notes with information for C4 / C5 works.
- Send all reports to customers.
Skills and Experience
- Strong attention to detail and data accuracy
- Excellent verbal and written communication
- Good organisational and time management skills
- Effective problem‑solving abilities
- High‑quality customer service skills
- Confidentiality with sensitive information
- Ability to multitask and work as part of a team
- Basic understanding of financial processes
Desirable
- Experience with Sage or Dynamics 365; prior office experience in a small‑to‑medium business.
What We Offer
- 25 days holiday plus Bank Holidays
- Company Sick Pay
- Real Living Wage employer
- Employee Benefits Scheme
- Access to online GP physiotherapy and counselling
- Training and skills development opportunities
- Supportive family‑feel company culture
- Free onsite parking with EV charging
Equal Opportunities & Application
We welcome applications from all qualified candidates regardless of background and provide reasonable adjustments throughout recruitment. For assistance contact [contact info]. This vacancy may close early if sufficient applications are received.
Employment type: Full‑time
Administrator employer: Feedwater
Contact Detail:
Feedwater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Feedwater Limited. Understand their values and what they do in the water treatment industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of an Administrator, especially around organisation and customer service. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! Even if the office has a relaxed vibe, it's always better to be slightly overdressed than underdressed for your interview. It shows professionalism and respect for the opportunity. Plus, it’ll boost your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that Administrator position!
We think you need these skills to ace Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Administrator role. Highlight relevant experience, especially in clerical duties and customer service, as these are key for us at Feedwater Limited.
Craft a Compelling Cover Letter: Your cover letter should reflect your enthusiasm for the role and our company values. Share why you’re a great fit for the team and how you can contribute to our mission of enhancing safety and efficiency.
Showcase Your Skills: Don’t forget to emphasise your organisational skills and attention to detail. Mention any experience with software like Sage or Dynamics 365, as this could give you an edge in the application process.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Feedwater
✨Know the Company Inside Out
Before your interview, take some time to research Feedwater Limited. Understand their values, especially around inclusivity and customer focus. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Organisational Skills
As an Administrator, you'll need strong organisational skills. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise work and maintain accuracy in your documentation.
✨Practice Effective Communication
Since the role involves handling phone calls and directing enquiries, practice clear and concise communication. You might even want to do a mock interview with a friend to refine your verbal skills. Remember, good communication is key to providing high-quality customer service.
✨Prepare for Problem-Solving Scenarios
Think about potential challenges you might face in the role, such as managing conflicting priorities or dealing with difficult customers. Prepare to discuss how you would approach these situations, demonstrating your effective problem-solving abilities.
