Individual Giving Coordinator in Birmingham

The Individual Giving Coordinator is a key member of the Development team responsible for executing and managing strategies to engage and retain individual donors, enhance donor stewardship, and support long-term fundraising growth. This exempt role involves independent judgment, strategic planning, donor analytics, campaign management, and cross‑functional collaboration to increase donor support and deepen donor relationships.

Duties and Responsibilities:

• Develop and implement systems for the accurate and timely processing of individual gifts, including coding, batch entry, receipting, and acknowledgments, in accordance with Community Food Bank (CFB) policy.
• Analyse individual donor giving patterns and campaign performance to inform segmentation, donor engagement strategies, and mid‑level gift cultivation efforts.
• Manage content creation and execution of individual giving campaigns, including direct mail, recurring giving programs (e.g., Meal Makers), and donor appeals.
• Draft, customize, and manage donor communications and acknowledgment letters, including In Memory of/In Honor of letters, CEO signature requests, and year‑end giving statements.
• Collaborate with the Director of Development to design and implement donor stewardship and recognition strategies, driving donor pipeline development and retention.
• Oversee donor database quality and integrity by applying best practices for data maintenance and reporting; partner with Development and Finance teams to ensure alignment.
• Coordinate and evaluate the Direct Mail program, including campaign planning, vendor coordination, message development, and post‑campaign analysis.
• Lead research on donor prospects and maintain prospect tracking systems to support the cultivation of mid‑level and major gifts.
• Generate monthly, quarterly, and annual reports analysing fundraising performance, donor retention, and individual giving metrics.
• Manage and utilize donor engagement platforms such as Classy, Sales Force, Double the Donation, and Form Assembly to streamline giving processes and reporting.
• Represent CFB at relevant community and donor engagement events to build awareness and foster donor relationships as needed.
• Partner with the Development and Finance Departments to ensure monthly reconciliation of gift revenue and reporting accuracy.
• Maintain strict confidentiality of donor data, research, communications, and records in compliance with donor preferences and CFB policies.
• Perform other strategic development‑related duties assigned to advance individual giving initiatives and organizational goals.
• Manage and optimize donor giving portals, ensuring a secure intuitive user experience.
• Manage a portfolio of individual donors to drive sustainability and increased giving.

Qualifications:

• Minimum 3 years of experience in fundraising or donor relations.
• Strong relationship‑building and communication skills across diverse audiences.
• Ability to manage multiple projects and meet deadlines in a fast‑paced environment.
• Knowledge of fundraising principles and data integrity best practices.
• Proficient in donor databases (Salesforce, GoFundMe Pro preferred) and Microsoft Office Suite.
• Detail‑oriented with strong organizational and time management skills.
• Self‑starter with a team‑oriented, flexible, and professional approach.
• Excellent customer service and problem‑solving abilities.
• Valid Alabama driver’s license and vehicle insurance.
• Commitment to the mission of ending hunger.

Essential Physical Requirements:

• Ability to process information through a computer system.
• Ability to talk and hear to communicate with diverse constituents and staff.
• Ability to read, count and write to accurately complete all documentation.
• Ability to use hands to handle or feel items such as documents.
• Close vision, colour vision and ability to adjust focus is needed.
• The ability to sit, stand, walk, and reach with hands and arms and lift 15 pounds.
• Ability to drive motor vehicles.
• Ability to work varied hours/days to oversee responsibilities.
• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.