At a Glance
- Tasks: Support customers in optimising clinical pathways and deliver excellent experiences.
- Company: Join Feedback Medical, a dynamic HealthTech company focused on customer success.
- Benefits: Enjoy bonuses, private medical insurance, and generous annual leave.
- Other info: Flexible hybrid working environment with opportunities for professional development.
- Why this job: Make a real impact by building relationships and enhancing customer experiences.
- Qualifications: Strong communication skills and project management experience are essential.
The predicted salary is between 30000 - 40000 £ per year.
We have an opportunity for a Customer Success Executive to join us at Feedback Medical. This role will support customers in developing and optimising their clinical pathways. It is focused on delivering an excellent customer experience, building strong relationships, and ensuring successful project delivery from initial concept through to implementation. The successful candidate will be an effective communicator, capable of building trusted relationships with stakeholders, and confident in managing projects end-to-end.
About the role
- Manage relationships both with primary and secondary stakeholders
- Drive adoption of the product through all customer settings
- Manage and maintain KPI’s for each customer and pathway
- Contribute to the design and implementation of new pathways
- Work alongside our support team to troubleshoot any issues raised by the customers
- Work alongside the product team and customer to map new and maintain existing pathways
- Onboard, train and support the customers usage of the product
- Write and deliver training materials
- Travel to visit clinicians onsite in various UK locations (this will be required every 6 – 8 weeks)
- As Feedback Medical is a small company you may need to take on other roles from time-to-time
What we are looking for
- Be able to build and maintain strong stakeholder relationships
- Manage escalations and resolve issues effectively
- Have excellent verbal and written communication skills
- Confident presentation and training delivery
- Project coordination and delivery
- Ability to manage multiple priorities
- Drive process improvements to enhance customer experience
- Ability to work remotely
- The ability to work within a multidisciplinary team is essential, as is the ability to work independently when required
Beneficial
- Experience within HealthTech or MedTech environments
- Familiarity with onboarding frameworks and best practices
- Experience in implementation or change management
- Knowledge of MS Project
Other information
Feedback Medical is currently operating a flexible hybrid working environment. The candidate will be required to attend regular meetings in London. There may be a requirement to travel nationally.
What we offer
- Bonus linked to personal and company performance (eligible after successful completion of probationary period)
- Company defined contribution salary sacrifice scheme, or NEST if preferred
- Tax efficient EMI share option scheme (eligible after successful completion of probationary period)
- Generous annual leave provisions
- Private medical insurance coverage (eligible after successful completion of probationary period)
- Access to Employee Assistance Plan for staff and immediate family
- Enhanced maternity, adoption and paternity pay following one years’ service
- Access to salary sacrifice schemes e.g. cycle to work, electric vehicle
- Funding for professional training and development
- Corporate match for charitable donations made by employees
- Opportunity to buy and sell annual leave
- Charitable contributions matching
Customer Success Executive employer: Feedback Medical
At Feedback Medical, we pride ourselves on being an exceptional employer that values the growth and well-being of our employees. Our flexible hybrid working environment fosters a collaborative culture where you can thrive while supporting healthcare professionals in optimising clinical pathways. With generous benefits including performance bonuses, private medical insurance, and opportunities for professional development, we are committed to ensuring that our Customer Success Executives find meaningful and rewarding careers with us.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Network like a pro! Reach out to current employees at Feedback Medical on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Executive role. Building connections can give you insider info and make your application stand out.
✨Tip Number 2
Prepare for the interview by practising your communication skills. Since this role is all about building relationships, think of examples from your past where you've successfully managed stakeholder expectations or resolved issues. We want to see your confidence shine through!
✨Tip Number 3
Show off your project management skills! Be ready to discuss how you've coordinated projects in the past, especially in a customer-facing role. Highlight any experience with KPIs and how you’ve driven process improvements to enhance customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Feedback Medical. Let’s get you that interview!
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer success and project management. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Show Off Your Communication Skills:Since this role is all about building relationships, let your written communication shine! Use clear, concise language and make sure to convey your enthusiasm for helping customers succeed. We love a good story, so share examples of how you've effectively communicated in past roles.
Highlight Your Problem-Solving Abilities:We’re looking for someone who can manage escalations and resolve issues effectively. In your application, include specific instances where you’ve tackled challenges head-on and improved customer experiences. This will show us you’re ready for the dynamic nature of the role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our team at Feedback Medical!
How to prepare for a job interview at Feedback Medical
✨Know Your Customer Success Fundamentals
Before the interview, brush up on the key principles of customer success. Understand how to build and maintain strong relationships with stakeholders, as this role is all about delivering an excellent customer experience. Be ready to share examples from your past experiences where you successfully managed customer relationships.
✨Showcase Your Communication Skills
As an effective communicator, you’ll need to demonstrate your verbal and written skills during the interview. Prepare to discuss how you've communicated complex ideas clearly in previous roles, especially in training or presentation settings. Practising common interview questions can help you articulate your thoughts more confidently.
✨Demonstrate Project Management Prowess
Since the role involves managing projects end-to-end, be prepared to talk about your project management experience. Highlight specific projects you've coordinated, the challenges you faced, and how you overcame them. Familiarity with tools like MS Project can also give you an edge, so mention any relevant experience.
✨Be Ready for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle escalations. Think of situations where you had to troubleshoot issues or drive process improvements. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
