At a Glance
- Tasks: Onboard clinical teams, manage help desk support, and oversee hardware logistics.
- Company: Feebris is dedicated to enhancing clinical monitoring for patients globally.
- Benefits: Enjoy unlimited time off, share options, and flexible working arrangements.
- Other info: Position based in Central London with a mission-driven team.
- Why this job: Make a direct impact on patient care while working with NHS sites.
- Qualifications: Requires a Bachelor's degree and 2-3 years in customer support or client-facing roles.
The predicted salary is between 30000 - 40000 £ per year.
Feebris is on a mission to bring high-quality clinical monitoring to patients wherever they are. As a Customer Support Associate, you'll be at the heart of that — ensuring the healthcare teams who use our platform are set up for success, supported day‑to‑day, and getting genuine value from every interaction with Feebris. This is a hands‑on, varied role that spans client onboarding, training, helpdesk support, and device logistics. You'll work closely with NHS sites and care settings, build strong relationships with clinical users, and act as a key link between the frontline and our product and clinical teams. If you're someone who takes pride in making things run smoothly and wants to see the direct impact of your work on patient care, this role is for you.
What You’ll Do
- Onboard new clinical teams onto the Feebris system – sharing collateral, organising and shipping hardware, configuring the platform, and delivering training.
- Deliver engaging, role‑appropriate training sessions for new and existing users, keeping materials up‑to‑date and communicating platform updates clearly to clients.
- Manage the help desk end‑to‑end: respond to client queries across email, phone and chat promptly, triage and elevate issues correctly, and ensure all tickets are resolved within SLA.
- Oversee the full lifecycle of Feebris hardware – provisioning, shipping, tracking active devices, coordinating returns and replacements, and maintaining accurate inventory records.
- Monitor platform usage across live NHS sites, flag engagement risks early, and work with the team to address them proactively; raise product feedback and complaints internally, ensuring the right teams have the context they need to act.
- Produce and distribute internal and client‑facing performance and usage reports accurately and on schedule.
- Assist senior team members with administrative and operational tasks.
Qualifications
- Bachelor's degree in Business, Healthcare, or a related field.
- 2–3 years of experience in customer support or a similar client‑facing role.
Nice to Have
- Experience working within or alongside NHS services or clinical settings.
- Background in healthcare technology, digital health, or health operations.
Key Skills
- Strong client empathy and communication skills, with a patient and professional approach to healthcare users.
- Technically proficient, with the ability to quickly adopt new platforms and digital tools.
- Proactive problem‑solver who can diagnose issues and drive them to resolution independently.
- Highly organised, with a structured approach to process management and documentation.
- Comfortable working with data – able to analyse usage and produce clear, accurate reports.
What We Offer
- Impactful work, transforming healthcare for billions of people worldwide.
- A mission‑driven team, small but mighty and committed to making a difference.
- Real responsibility, having a direct, meaningful impact on a high‑growth business.
- Coaching and personal development (bi‑annual performance reviews, 1:1s with senior team members).
- Central London office.
- Flexible working arrangements.
- Share options.
- Unlimited time off.
- Sponsored quarterly team and company socials.
Customer Support Associate employer: Feebris
Feebris is located in Central London and focuses on transforming healthcare for billions. The team is small yet committed to making a significant difference, offering coaching and personal development opportunities.
