At a Glance
- Tasks: Support the Key Account Manager and deliver exceptional service to distribution partners.
- Company: Join a dynamic team at Fedrigoni UK, known for innovation and collaboration.
- Benefits: Flexible working hours, competitive salary, and opportunities for personal growth.
- Other info: Exciting career development opportunities in a supportive environment.
- Why this job: Be at the heart of key account activity and make a real impact.
- Qualifications: Experience in account management and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a highly organised and proactive Key Account Support Administrator to play a key role in supporting our UK Key Account Manager and delivering exceptional service to our distribution partners (merchants). This varied and collaborative role sits at the heart of key account activity, combining administration, technical support, data analysis and project coordination. You will work closely with our distribution partners, as well as internal teams across Fedrigoni UK and our Global Service network, to ensure service excellence, effective communication and continuous improvement. The role also supports product development, rebate programmes, KPI reviews and customer‑led initiatives, helping to strengthen and develop long‑term partner relationships.
Your Responsibilities Include:
- Support UK Key Account Manager CRM usage
- Relationship building with key account clients internally
- Technical support & administration
- Customer data analysis
- Project coordination
- Service coordination between Fedrigoni UK & Global service teams
- Technical complaint administration (working alongside the Key Account Manager)
- Manage rebate programmes with Key Accounts
- Supporting mill visits with the Key Account Manager when required
- Key account service review administration against agreed KPI
- Product development administration
The Right Candidate Would Possess The Following Skill Set:
- Communication
- Teamwork
- Problem solving
- Initiative and enterprise
- Creativity
- Planning and organising
- Self‑management
- Learning Technology
Attributes required for this position:
- Proven track record within an account management environment
- Computer knowledge – high degree of literacy and aptitude required
- Flexible working pattern
- A real 'can do' attitude
What to expect from our selection process:
You will be interviewed by the Head of Commercial (UK), the UK Key Account Manager and the HR Business Partner UK.
Key Account Manager employer: Fedrigoni Group
Fedrigoni UK is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for a Key Account Manager. With a strong emphasis on employee growth and development, we offer comprehensive training and support, ensuring that our team members thrive in their roles. Located in the heart of the UK, we provide a dynamic environment where you can build meaningful relationships with distribution partners while contributing to exciting product development initiatives.
