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- Tasks: Support the Traffic Team with driver debrief, reporting, and ensuring timely deliveries.
- Company: Join FedEx, the world's largest express transportation company with a diverse team.
- Benefits: Earn £14.02 per hour, enjoy flexible hours, and access training and development resources.
- Why this job: Make a real impact by ensuring urgent packages reach customers on time.
- Qualifications: Good communication skills and ability to thrive in a fast-paced environment.
- Other info: Great career opportunities and a commitment to diversity and inclusion.
2 days ago Be among the first 25 applicants
Supporting the Traffic Team with driver debrief, reporting, compliance and achieving service SLA\’s
We have an exciting opportunity for you to join our team of Operation Support Agents.
Who We Are
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day‑to‑day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let\’s write our next chapter together.
Working hours
20 per week
Shift Schedule
Monday to Friday. Start / Finish: 16:00-20:00 (no break)
Salary
£14.02 per hour. Premia paid for hours worked between 19:00-22:00, and 22:00-06:00.
What You Will Be Doing
- Ensuring that customers\’ urgent packages get to the right place, on time
- Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
- Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
- Entering data into our in‑house tracking system
- Running clear and effective communication and collaboration with the team, your manager, and other operations stations
- Adhering to FedEx processes, procedures and controls, and regulatory requirements
What Do You Bring With You
- Good communication and social skills
- Ability to work in a fast‑paced environment with strict timelines
- Ability to manage own time effectively with attention to detail
What Do We Offer
- Attractive compensation package
- Training to get you started and on‑the‑job learning opportunities
- Extensive learning resources to further develop your skills and knowledge
- Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
- Employee Assistance Program for you and your family in difficult life situations
- Employee reduced‑rate shipping
- Great career opportunities
- FedEx is one of the world\’s most admired companies and trusted brands year after year
Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path – we’re ready to invest in your development. Join FedEx.
Diversity & Inclusion is more than the workplace. It’s the cultures we celebrate, the dreams we inspire, and creating a global community where everyone is accepted. At FedEx, diversity and inclusion happens because we do it together.
FedEx in the UK is Disability Confident ‘Committed’.
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.
Seniority level
- Entry level
Employment type
- Part‑time
Job function
- Marketing, Public Relations, and Writing/Editing
Industries
- Freight and Package Transportation
#J-18808-Ljbffr
Traffic Team - Operations Support employer: FedEx
Contact Detail:
FedEx Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Traffic Team - Operations Support
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on FedEx and its values. This will help you connect your skills to what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your communication skills and ability to work under pressure can benefit the Traffic Team.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you’ve demonstrated attention to detail or effective time management. These real-life stories will make your application stand out during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the FedEx family. Let’s get you started on this exciting journey!
We think you need these skills to ace Traffic Team - Operations Support
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Support role. Highlight your communication skills and ability to work under pressure, as these are key for supporting the Traffic Team.
Show Your Passion: Let us see your enthusiasm for the role and the company! Mention why you want to be part of FedEx and how you can contribute to delivering outstanding customer experiences.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to understand your skills and experiences without any confusion!
Apply Through Our Website: Don’t forget to submit your application through our official website. It’s the best way to ensure it gets to the right people and shows you’re serious about joining our team!
How to prepare for a job interview at FedEx
✨Know the Company Inside Out
Before your interview, take some time to research FedEx and its operations. Understand their values, mission, and the specifics of the Traffic Team's role. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
Since the role involves answering calls and liaising with customers, practice articulating your thoughts clearly. You might want to prepare for common customer service scenarios and how you'd handle them. Demonstrating your ability to communicate effectively can set you apart from other candidates.
✨Demonstrate Time Management Abilities
The job requires managing your time effectively in a fast-paced environment. Think of examples from your past experiences where you successfully prioritised tasks or met tight deadlines. Be ready to discuss these during the interview to highlight your suitability for the role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or what success looks like in this role. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
