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- Tasks: Support operations by managing customer inquiries and ensuring timely package deliveries.
- Company: Join the trusted and admired FedEx team in Thetford.
- Benefits: Competitive pay, training opportunities, and employee discounts.
- Why this job: Make a difference in logistics while developing valuable skills in a dynamic environment.
- Qualifications: Strong communication skills and ability to thrive in a fast-paced setting.
- Other info: Great career growth potential with a commitment to diversity and inclusion.
The predicted salary is between 11 - 17 £ per hour.
Join to apply for the Temporary Operations Support Agent (Maternity cover) role at FedEx. Involves the completion of administrative tasks and coordination relating to the front‑line operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office‑based activities.
We have an exciting opportunity for you to join our team of Operations Support Agents at FedEx Thetford.
Working hours: 40 hours per week (maternity cover)
Shift pattern: Monday to Friday, 06:30 – 15:30
Salary: £14.02 per hour
What You Will Be Doing
- Ensuring that customers’ urgent packages get to the right place, on time
- Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
- Checking and investigating failed shipment deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
- Entering data into our in‑house tracking system
- Running clear and effective communication and collaboration with the team, your manager, and other operations stations
- Adhering to FedEx processes, procedures and controls, and regulatory requirements
What Do You Bring With You
- Good communication and social skills
- Ability to work in a fast‑paced environment with strict timelines
- Ability to manage own time effectively with attention to detail
What Do We Offer
- Attractive compensation package
- Training to get you started and on‑the‑job learning opportunities
- Extensive learning resources to further develop your skills and knowledge
- Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
- Employee Assistance Program for you and your family in difficult life situations
- Employee reduced‑rate shipping
- Great career opportunities
FedEx is one of the worlds most admired companies and trusted brands year after year. FedEx in the UK is Disability Confident Committed. FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.
Temporary Operations Support Agent (Maternity cover) employer: FedEx
Contact Detail:
FedEx Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Operations Support Agent (Maternity cover)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on FedEx. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of Operations Support Agent, especially your communication and time management abilities.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you had to handle urgent situations or manage tight deadlines. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Temporary Operations Support Agent (Maternity cover)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the role of Operations Support Agent. We want to see how your skills align with the tasks mentioned in the job description, like data entry and customer service.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this temporary role. Share specific examples of how you've handled similar tasks or challenges in the past.
Show Off Your Communication Skills: Since good communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status there too!
How to prepare for a job interview at FedEx
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Temporary Operations Support Agent. Familiarise yourself with tasks like data entry, customer service, and handling shipment inquiries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, be prepared to demonstrate your communication skills. Practice answering common customer queries and think of examples where you've successfully resolved issues in the past. This will highlight your ability to handle calls effectively and maintain clear communication.
✨Time Management is Key
The job requires managing multiple tasks under tight deadlines. Be ready to discuss how you prioritise your workload and manage your time effectively. You could share specific examples from previous roles where you successfully juggled various responsibilities while maintaining attention to detail.
✨Emphasise Team Collaboration
FedEx values teamwork, so be prepared to talk about your experience working in a team environment. Think of instances where you collaborated with colleagues to achieve a common goal or improved processes together. This will show that you can work well with others and contribute positively to the team dynamic.