At a Glance
- Tasks: Support operations by handling customer calls and ensuring timely deliveries.
- Company: Join FedEx, a global leader in express transportation with a people-first philosophy.
- Benefits: Earn £14.02 per hour plus additional pay for evening shifts and enjoy full training.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact by ensuring customers receive their urgent packages on time.
- Qualifications: Strong communication skills and ability to work in a fast-paced environment.
The predicted salary is between 28000 - 30000 € per year.
Hours: 20 per week. Maternity Cover
Shift: Monday to Friday. 16:00 - 20:00
Salary: £14.02 per hour. Additional Premia paid for hours worked between 7pm - 10pm (£1.51) and 10pm - 6am (£1.82).
As an Operations Support Agent at Swindon, you will be working in a fast-paced environment and adhere to strict timelines. You will be responsible for the following:
- Answering incoming calls from customers in relation to collection requests, along with delivery queries.
- Sorting and allocating premium and distance deliveries.
- Checking and investigating (when needed) failed deliveries/collections.
- Prioritising and re-allocating failures for the next day delivery as required.
- Inputting data into our tracking system.
- Maintaining clear and effective communications/collaboration with the team/managers and other depots.
- Following FedEx processes, procedures and controls, as well as external regulatory requirements.
You will also provide support to your supervisor and team members as required within the location, whilst complying with all local and corporate legal requirements and ensuring the safe and secure movement of all freight. Being part of the team, you’ll ensure that customers' urgent packages get to the right place, on time. You will be providing customers with high-quality customer service and making every experience outstanding.
Full training will be given along with a competitive salary and benefits package. We also offer excellent career opportunities for those who are keen to progress in a supportive 'can do' and rapidly expanding environment.
Diversity & Inclusion is more than the workplace. It’s the cultures we celebrate, the dreams we inspire, and creating a global community where everyone is accepted. At FedEx, diversity and inclusion happens because we do it together.
FedEx in the UK is Disability Confident ‘Committed’. FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.
Our Company: FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by 'Fortune' magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe.
Our Philosophy: The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future.
Our Culture: The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.
Operations Support Agent - Maternity Cover in Swindon employer: FedEx
FedEx Express UK is an exceptional employer that prioritises diversity and inclusion, fostering a supportive work culture where every team member is valued. As an Operations Support Agent in Swindon, you will benefit from comprehensive training, competitive pay, and opportunities for career advancement in a dynamic environment that encourages innovation and teamwork. Join us to be part of a globally admired company that truly invests in its people and their growth.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Agent - Maternity Cover in Swindon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on FedEx and its values. Understanding their People-Service-Profit philosophy can help you align your answers with what they care about.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it relates to the Operations Support Agent role.
✨Tip Number 3
Show off your customer service skills! Since this role is all about providing outstanding service, be ready to share examples of how you've gone above and beyond for customers in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the FedEx team and ready to contribute to their diverse and inclusive culture.
We think you need these skills to ace Operations Support Agent - Maternity Cover in Swindon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Operations Support Agent role. We want to see how you can contribute to our fast-paced environment and support our customers effectively.
Showcase Your Communication Skills:Since you'll be dealing with customer queries, it's essential to demonstrate your communication skills in your written application. Use clear and concise language to show us that you can maintain effective communication with both customers and team members.
Highlight Your Team Spirit:We value collaboration at FedEx, so don’t forget to mention any experiences where you've worked well in a team. Share examples of how you’ve supported colleagues or contributed to a positive team environment.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and ensure it reaches the right people in our team!
How to prepare for a job interview at FedEx
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Operations Support Agent. Familiarise yourself with the tasks mentioned in the job description, like handling customer calls and managing delivery queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves providing high-quality customer service, prepare examples from your past experiences where you've excelled in this area. Think about situations where you resolved issues or went above and beyond for a customer. This will highlight your ability to deliver outstanding service, which is crucial for FedEx.
✨Emphasise Team Collaboration
FedEx values teamwork, so be ready to discuss how you've worked effectively within a team in previous roles. Share specific instances where you collaborated with colleagues to achieve a common goal or supported your team during busy periods. This will show that you can thrive in a fast-paced environment and contribute positively to the team dynamic.
✨Prepare Questions About Diversity & Inclusion
Given FedEx's commitment to diversity and inclusion, come prepared with thoughtful questions about their initiatives in this area. This not only shows your interest in their culture but also aligns with their values. Asking about how they support diverse teams can set you apart as a candidate who shares their vision.
