At a Glance
- Tasks: Ensure urgent packages reach customers on time and manage shipment inquiries.
- Company: Join FedEx, the world's largest express transportation company with a diverse team.
- Benefits: Earn £14.02 per hour, enjoy training, career growth, and employee discounts.
- Other info: FedEx values diversity and invests in your personal and professional development.
- Why this job: Be part of a passionate team making a real impact in global logistics.
- Qualifications: Strong communication skills and ability to thrive in a fast-paced environment.
The predicted salary is between 11 - 17 £ per hour.
We have an exciting opportunity for you to join our team as an Operations Support Agent working onsite as an implant at one of our largest customers in Bredbury.
Working hours: 40 hours per week
Shift pattern: To be confirmed
Salary: £14.02 per hour, with premia paid for hours worked between and
What you will be doing:
- Ensuring that customers' urgent packages get to the right place, on time
- Creating FedEx shipments
- Ensuring all packages are correctly labelled and have the relevant service labels and devices attached
- Answering calls and emails from customers in relation to shipment collection requests and delivery inquiries
- Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
- Entering data into our in-house tracking system
- Running clear and effective communication and collaboration with the team, your manager, and other operations stations
- Adhering to FedEx processes, procedures and controls, and regulatory requirements
What do you bring with you:
- Great communication and social skills
- Ability to solve problems and work independently
- Ability to work in a fast-paced environment with strict timelines
- Ability to manage own time effectively with attention to detail
What do we offer:
- Attractive compensation package
- Training to get you started and on-the-job learning opportunities
- Extensive learning resources to further develop your skills and knowledge
- Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
- Employee Assistance Program for you and your family in difficult life situations
- Employee reduced-rate shipping
- Great career opportunities
Diversity & Inclusion is more than the workplace. It’s the cultures we celebrate, the dreams we inspire, and creating a global community where everyone is accepted. At FedEx, diversity and inclusion happen because we do it together. FedEx in the UK is Disability Confident Committed. FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.
Ops Support Agent in Stockport employer: FedEx
FedEx Express UK Transportation Limited is an exceptional employer, offering a dynamic work environment in Bredbury where you can thrive as an Operations Support Agent. With a strong commitment to employee development, competitive compensation, and a culture that values diversity and inclusion, FedEx empowers its team members to grow and succeed while delivering outstanding service to customers worldwide. Join us to be part of a globally admired company that prioritises your well-being and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Ops Support Agent in Stockport
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already at FedEx. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills match the Ops Support Agent role. We want to see your problem-solving skills and how you handle fast-paced environments!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Remember, you're not just answering questions; you're also demonstrating how well you can connect with others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the FedEx family. Let’s get you on board!
We think you need these skills to ace Ops Support Agent in Stockport
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Ops Support Agent role. Highlight your communication skills and ability to work in a fast-paced environment, as these are key for us at FedEx.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and find solutions independently!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate directness and clarity, especially in a role that involves communication with customers.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the position.
How to prepare for a job interview at FedEx
✨Know the Company Inside Out
Before your interview, take some time to research FedEx and its operations. Understand their People-Service-Profit philosophy and how it shapes their culture. This will not only show your interest but also help you align your answers with their values.
✨Showcase Your Communication Skills
As an Ops Support Agent, communication is key. Prepare examples of how you've effectively communicated in past roles, whether it's resolving customer issues or collaborating with a team. Practise articulating these experiences clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've solved problems independently. Think of scenarios where you had to prioritise tasks or manage tight deadlines, as this role requires quick thinking and effective time management.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
