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- Tasks: Support operations by handling customer calls and ensuring timely deliveries.
- Company: Join FedEx, a global leader in express transportation with a people-first philosophy.
- Benefits: Earn £14.02 per hour, enjoy premium pay, and access excellent career growth opportunities.
- Why this job: Be part of a dynamic team that makes every customer experience outstanding.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Full training provided in a supportive and inclusive work environment.
The predicted salary is between 11 - 17 £ per hour.
Hours: 20 per week. Salary: £14.02 per hour. Premium pay for hours worked between 7pm - 10pm, and 10pm - 6am.
We believe that our strengths come from our differences, and we actively invest in recruiting and retaining a diverse and inclusive workforce that reflects the communities we serve.
As an Operations Support Agent, you will be working in a fast-paced environment and adhere to strict timelines.
Responsibilities:
- Answering incoming calls from customers in relation to collection requests, along with delivery queries.
- Sorting and allocating premium and distance deliveries.
- Checking and investigating (when needed) failed deliveries/collections.
- Prioritising and re-allocating failures for the next day delivery as required.
- Inputting data into our tracking system.
- Maintaining clear and effective communications/collaboration with the team/managers and other depots.
- Following FedEx processes, procedures and controls, as well as external regulatory requirements.
You will also provide support to your supervisor and team members as required within the location, whilst complying with all local and corporate legal requirements and ensuring the safe and secure movement of all freight. Being part of the team you’ll ensure that customers' urgent packages get to the right place, on time. You will be providing customers a high quality customer service and making every experience outstanding.
Training, Benefits & Opportunities:
Full training will be given along with a competitive salary and benefits package. We also offer excellent career opportunities for those who are keen to progress in a supportive "can do" and rapidly expanding environment.
About FedEx:
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.
Company & Philosophy:
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe.
Our Philosophy:
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future.
Our Culture:
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970s.
Operations Support Agent in Paisley employer: FedEx
Contact Detail:
FedEx Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Agent in Paisley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on FedEx and its culture. Understanding their People-Service-Profit philosophy will help you align your answers with their values.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in customer service and operations.
✨Tip Number 3
Show your enthusiasm! When you’re in the interview, let your passion for providing outstanding customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep your name fresh in their minds and show that you’re genuinely interested in the role.
We think you need these skills to ace Operations Support Agent in Paisley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Support Agent role. Highlight your relevant experience and skills that match the job description, especially your ability to work in a fast-paced environment and provide excellent customer service.
Showcase Your Communication Skills: Since you'll be dealing with customers and collaborating with team members, it's crucial to demonstrate your communication skills. Use clear and concise language in your application to reflect how you can maintain effective communication in the role.
Highlight Your Problem-Solving Abilities: The job involves sorting deliveries and resolving issues with failed collections. Make sure to include examples in your application that showcase your problem-solving skills and how you've successfully handled similar situations in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. This way, your application will go straight to our hiring team, and you'll be one step closer to joining our diverse and inclusive workforce!
How to prepare for a job interview at FedEx
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of an Operations Support Agent. Familiarise yourself with tasks like handling customer calls, sorting deliveries, and maintaining communication with your team. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves providing high-quality customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to handle queries and resolve issues effectively, as this will demonstrate your fit for the fast-paced environment at FedEx.
✨Emphasise Team Collaboration
FedEx values teamwork, so be ready to discuss how you've worked collaboratively in previous roles. Share specific instances where you supported colleagues or contributed to a team goal. This will show that you can thrive in a collaborative setting and align with their People-Service-Profit philosophy.
✨Prepare Questions About Company Culture
During the interview, ask insightful questions about FedEx's culture and values. Inquire about how they support diversity and inclusion, as well as opportunities for career progression. This not only shows your interest in the company but also helps you determine if it's the right fit for you.
