At a Glance
- Tasks: Ensure urgent packages reach customers on time and handle delivery inquiries.
- Company: Join FedEx, the world's largest express transportation company with a diverse team.
- Benefits: Earn £14.02 per hour, enjoy flexible hours, and access training and career growth.
- Other info: FedEx values diversity and offers extensive learning resources for your development.
- Why this job: Be part of a passionate team making a real impact in global logistics.
- Qualifications: Strong communication skills and ability to thrive in a fast-paced environment.
The predicted salary is between 30000 - 30000 € per year.
We have an exciting opportunity for you to join our team of Operation Support Agents.
Working hours: 30 per week
Salary: £14.02 per hour. Premia paid for hours worked between 7pm - 10pm, and 10pm - 6am.
Who we are: FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.
What you will be doing:
- Ensuring that customers' urgent packages get to the right place, on time
- Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
- Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
- Entering data into our in-house tracking system
- Running clear and effective communication and collaboration with the team, your manager, and other operations stations
- Adhering to FedEx processes, procedures and controls, and regulatory requirements
What do you bring with you:
- Good communication and social skills
- Ability to work in a fast-paced environment with strict timelines
- Ability to manage own time effectively with attention to detail
What do we offer:
- Attractive compensation package
- Training to get you started and on-the-job learning opportunities
- Extensive learning resources to further develop your skills and knowledge
- Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
- Employee Assistance Program for you and your family in difficult life situations
- Employee reduced-rate shipping
- Great career opportunities
FedEx is one of the worlds most admired companies and trusted brands year after year. Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.
FedEx in the UK is Disability Confident ‘Committed’. FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.
Our Company: FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
Our Philosophy: The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people.
Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
Our Culture: Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.
Ops Support Agent employer: FedEx
FedEx Express UK is an exceptional employer, offering a supportive and inclusive work environment where employees are valued and encouraged to grow. With competitive pay, flexible hours, and extensive training resources, team members can develop their skills while contributing to a globally admired company that prioritises people and service. Join us in Pennygillam Industrial Estate and be part of a diverse team dedicated to delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Ops Support Agent
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections at FedEx. A personal recommendation can really give you an edge in landing that Ops Support Agent role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and operations. Think about how you can showcase your communication skills and ability to work under pressure – these are key for the role!
✨Tip Number 3
Show your enthusiasm for FedEx! Research the company culture and values, and be ready to discuss how you align with their People-Service-Profit philosophy during your interview. It’ll show you’re genuinely interested in being part of the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and know how to navigate the digital world – a great skill for an Ops Support Agent!
We think you need these skills to ace Ops Support Agent
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about joining our team and contributing to our mission of delivering outstanding customer experiences.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Ops Support Agent role. We love seeing candidates who take the time to connect their background with what we do at FedEx.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is effective and easy to understand. This will reflect your ability to communicate well in a fast-paced environment!
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way to ensure it gets into the right hands and helps us get to know you better as a potential team member.
How to prepare for a job interview at FedEx
✨Know the Company Inside Out
Before your interview, take some time to research FedEx and its operations. Understand their People-Service-Profit philosophy and how it shapes their culture. This will not only impress your interviewers but also help you align your answers with their values.
✨Showcase Your Communication Skills
As an Ops Support Agent, effective communication is key. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. Practising clear and concise responses will demonstrate your ability to communicate effectively under pressure.
✨Demonstrate Time Management Abilities
FedEx operates in a fast-paced environment, so be ready to discuss how you manage your time and prioritise tasks. Share specific instances where you met tight deadlines or handled multiple responsibilities simultaneously to show that you can thrive in such conditions.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
