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- Tasks: Support customer service, manage deliveries, and ensure timely operations in a fast-paced environment.
- Company: FedEx is a leading global express transportation company, renowned for its commitment to service excellence.
- Benefits: Enjoy a competitive salary, career growth opportunities, and a diverse, inclusive workplace culture.
- Why this job: Join a dynamic team where your contributions make a real impact on customer satisfaction and service quality.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Flexible shifts from 06:00-12:30, with additional pay for evening hours.
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Operations Support Agent (Traffic), Bristol
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Client:
FedEx
Location:
Bristol, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
f8fe893c4538
Job Views:
5
Posted:
01.08.2025
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Job Description:
Working within the Station Office team supporting reports, providing excellent customer service, accounting for equipment and start of day route allocations. Shift times are 06:00-12:30 Monday to Friday with a 30 minute break (unpaid).
We believe that our strengths come from our differences, and we actively invest in recruiting and retaining a diverse and inclusive workforce that reflects the communities we serve.
As an Operations Support Agent you be working in a fast paced environment and adhere to strict timelines.
Working hours: 30 per week
Shift: 06:00-12:30 Monday to Friday
Salary: £13.42 per hour. Premia paid for hours worked between 7pm – 10pm, and 10pm – 6am.
You will be responsible for the following:
• Answering incoming calls from customers in relation to collection requests, along with delivery queries.
• Sorting and allocating premium and distance deliveries.
• Checking and investigating (when needed) failed deliveries/collections.
• Prioritising and re-allocating failures for the next day delivery as required.
• Inputting data into our tracking system.
• Maintaining clear and effective communications/collaboration with the team/managers and other depots.
• Following FedEx processes, procedures and controls. As well as external regulatory requirements.
You will also provide support to your supervisor and team members as required within the location, whilst complying with all local and corporate legal requirements and ensuring the safe and secure movement of all freight.
Being part of the team you’ll ensure that customers\’ urgent packages get to the right place, on time. You will be providing customers a high quality customer service and making every experience outstanding.
Full training will be given along with a competitive salary and benefits package.
We also offer excellent career opportunities for those who are keen to progress in a supportive \”can do\” and rapidly expanding environment.
Diversity & Inclusion is more than the workplace. It’s the cultures we celebrate, the dreams we inspire, and creating a global community where everyone is accepted. At FedEx, diversity and inclusion happens because we do it together.FedEx in the UK is Disability Confident ‘Committed’.
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all
Our Company
FedEx is one of the world\’s largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by \”Fortune\” magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
Our Culture
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.
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Operations Support Agent (Traffic) employer: FedEx
Contact Detail:
FedEx Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Agent (Traffic)
✨Tip Number 1
Familiarise yourself with FedEx's core values and the People-Service-Profit philosophy. Understanding their commitment to customer service and employee well-being will help you align your responses during interviews.
✨Tip Number 2
Highlight any previous experience in fast-paced environments, especially roles that required excellent customer service skills. Be ready to share specific examples of how you've handled challenging situations effectively.
✨Tip Number 3
Prepare to discuss your ability to work collaboratively within a team. Since communication and collaboration are key aspects of the role, think of instances where you've successfully worked with others to achieve a common goal.
✨Tip Number 4
Be ready to demonstrate your organisational skills and attention to detail. Given the responsibilities around sorting deliveries and inputting data, consider examples that showcase your ability to manage multiple tasks efficiently.
We think you need these skills to ace Operations Support Agent (Traffic)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Operations Support Agent position. Understand the key responsibilities such as answering customer calls, sorting deliveries, and maintaining communication with the team.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and operations support. Emphasise any previous roles where you managed data input or worked in a fast-paced environment, as these are crucial for this position.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with FedEx's values of diversity and inclusion, and express your commitment to providing excellent customer service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is essential for the Operations Support Agent role.
How to prepare for a job interview at FedEx
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Operations Support Agent. Familiarise yourself with tasks like handling customer calls, sorting deliveries, and maintaining communication with your team. This will help you answer questions confidently.
✨Showcase Customer Service Skills
Since this role involves providing excellent customer service, be prepared to discuss your previous experiences in similar situations. Highlight how you resolved issues and ensured customer satisfaction, as this is crucial for FedEx.
✨Demonstrate Team Collaboration
FedEx values teamwork, so be ready to share examples of how you've worked effectively within a team. Discuss how you communicate and collaborate with colleagues to achieve common goals, especially in a fast-paced environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential delivery issues or customer complaints you might face and how you would handle them. This shows your ability to think on your feet and prioritise tasks.
