At a Glance
- Tasks: Ensure urgent packages reach customers on time and handle delivery inquiries.
- Company: Join FedEx, a globally admired company with a commitment to diversity.
- Benefits: Attractive pay, training, learning resources, and employee assistance programs.
- Other info: Great career growth opportunities and reduced-rate shipping for employees.
- Why this job: Be part of a dynamic team making a real difference in logistics.
- Qualifications: Strong communication skills and ability to thrive in a fast-paced environment.
The predicted salary is between 29000 - 30000 € per year.
We have an exciting opportunity for you to join our team of Operations Support Agents at Park Royal.
Working hours: 35 hours per week. Shift pattern: Monday to Friday 07:00 – 14:30 (30‑minute break). Salary: £14.02 per hour.
Responsibilities
- Ensuring that customers' urgent packages get to the right place, on time.
- Answering incoming calls from customers regarding shipment collection requests and delivery inquiries.
- Checking and investigating failed shipment deliveries or collections when needed, prioritising and reallocating any failed deliveries for next‑day delivery.
- Entering data into our in‑house tracking system.
- Running clear and effective communication and collaboration with the team, manager, and other operations stations.
- Adhering to FedEx processes, procedures, controls, and regulatory requirements.
Qualifications
- Good communication and social skills.
- Ability to work in a fast‑paced environment with strict timelines.
- Ability to manage own time effectively with attention to detail.
Benefits
- Attractive compensation package.
- Training to get you started and on‑the‑job learning opportunities.
- Extensive learning resources to further develop your skills and knowledge.
- Tuition Assistance Program (applicable for FedEx positions with a permanent contract).
- Employee Assistance Program for you and your family in difficult life situations.
- Employee reduced‑rate shipping.
- Great career opportunities.
FedEx is one of the world’s most admired companies and trusted brands year after year.
Equal Opportunity and Diversity Information
FedEx is an equal opportunity employer and is committed to a diverse and inclusive workforce, providing growth opportunities for all. FedEx in the UK is Disability Confident and Committed.
Operations Support Agent - temporary maternity cover employer: FedEx
FedEx is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With comprehensive training programs, an attractive compensation package, and a commitment to diversity and inclusion, working as an Operations Support Agent at Park Royal provides not only a rewarding career but also the chance to be part of a globally admired company. Enjoy the benefits of reduced-rate shipping and a strong focus on work-life balance in a dynamic team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Agent - temporary maternity cover
✨Tip Number 1
Get to know the company! Research FedEx and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common questions and think about how your skills match the role of an Operations Support Agent. We want you to feel confident when discussing your experience!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips on the interview process and what it’s really like to work at FedEx.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Operations Support Agent - temporary maternity cover
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We want to see how you can fit into our team and contribute to ensuring customers' packages arrive on time!
Show Off Your Communication Skills:Since good communication is key for this role, don’t forget to showcase your social skills in your application. We love candidates who can clearly express their thoughts and work well with others.
Highlight Your Attention to Detail:In a fast-paced environment like ours, attention to detail is crucial. Use examples from your past experiences to demonstrate how you've successfully managed tasks with precision and care.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with FedEx!
How to prepare for a job interview at FedEx
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Operations Support Agent. Familiarise yourself with the key tasks like managing urgent packages and handling customer inquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since good communication is crucial for this role, practice answering common interview questions clearly and confidently. You might even want to role-play with a friend or family member to get comfortable discussing your experiences and how they relate to the job.
✨Show Your Time Management Skills
Be prepared to discuss how you manage your time effectively, especially in a fast-paced environment. Think of specific examples where you've prioritised tasks or met tight deadlines, as this will highlight your ability to thrive under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
