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For Companies At a Glance
- Tasks: Support customers by ensuring timely delivery of urgent packages and handling inquiries.
- Company: Join FedEx, the world's largest express transportation company, serving over 220 countries.
- Benefits: Enjoy competitive pay, training, tuition assistance, and employee discounts on shipping.
- Why this job: Be part of a diverse team that values your ideas and invests in your growth.
- Qualifications: Strong communication skills and ability to thrive in a fast-paced environment are essential.
- Other info: Flexible shifts available; join a company committed to diversity and inclusion.
Operations Support Agent
Hours: 20 per week
Location: Leeds LS9 0AN
Shifts: Monday to Friday 1600hrs – 2000hrs
Salary: ÂŁ14.02 per hour, with premia paid for hours worked between 1900hrs and 2200hrs of ÂŁ1.51.
Responsibilities
- Answer incoming calls from customers in relation to collection requests, along with delivery queries.
- Sort and allocate premium and distance deliveries.
- Check and investigate failed deliveries/collections when needed.
- Prioritize and reallocate failures for next day delivery as required.
- Input data into the tracking system.
- Maintain clear and effective communication and collaboration with team/managers and other depots.
- Follow FedEx processes, procedures, controls, and external regulatory requirements.
- Provide support to supervisor and team members as required, while complying with all local and corporate legal requirements and ensuring the safe and secure movement of all freight.
- Ensure customers’ urgent packages get to the right place on time and provide high‑quality customer service.
Training & Career
Full training will be given along with a competitive salary and benefits package. We also offer excellent career opportunities for those interested in progressing in a supportive, \”can‑do\” environment.
Company Overview
FedEx is one of the world’s largest express transportation companies, serving more than 220 countries and territories worldwide.
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Operations Support Agent employer: FedEx
Contact Detail:
FedEx Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Agent
✨Tip Number 1
Familiarise yourself with FedEx's core values and the People-Service-Profit philosophy. Understanding these principles will help you align your responses during interviews and demonstrate that you share their commitment to customer service and teamwork.
✨Tip Number 2
Practice your communication skills, as they are crucial for an Operations Support Agent. Engage in mock calls or role-playing scenarios to enhance your ability to handle customer inquiries effectively and efficiently.
✨Tip Number 3
Research common challenges faced in logistics and express transportation. Being knowledgeable about industry trends and potential issues will allow you to speak confidently about how you can contribute to solving these problems.
✨Tip Number 4
Network with current or former FedEx employees on platforms like LinkedIn. They can provide valuable insights into the company culture and the specific expectations for the Operations Support Agent role, which can give you an edge in your application.
We think you need these skills to ace Operations Support Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Operations Support Agent at FedEx. Highlight your relevant experience in customer service and data management in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your communication skills, ability to work under pressure, and attention to detail, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific reasons why you want to work at FedEx and how your values align with their commitment to diversity and inclusion.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at FedEx
✨Understand FedEx's Values
Before your interview, take some time to research FedEx's core values and philosophy. Understanding their People-Service-Profit approach will help you align your answers with what they value in their employees.
✨Showcase Your Communication Skills
As an Operations Support Agent, effective communication is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues, demonstrating your ability to communicate clearly and effectively.
✨Demonstrate Time Management Abilities
Given the fast-paced environment at FedEx, be ready to discuss how you manage your time and prioritise tasks. Share specific instances where you met tight deadlines or handled multiple responsibilities simultaneously.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to investigate failed deliveries or handle urgent requests, and explain how you approached these challenges.