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- Tasks: Join FedEx as an Operations Support Agent, handling customer calls and ensuring timely deliveries.
- Company: FedEx is a global leader in express transportation, serving over 220 countries with outstanding service.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for career growth in a supportive environment.
- Why this job: Be part of a diverse team that values inclusion and offers a dynamic work culture.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Full training provided, with additional pay for night shifts.
Working hours: 20 per week
Salary: £13.42 per hour. Premia paid for hours worked between 7pm – 10pm, and 10pm – 6am.
We believe that our strengths come from our differences, and we actively invest in recruiting and retaining a diverse and inclusive workforce that reflects the communities we serve.
Responsibilities
- Answering incoming calls from customers in relation to collection requests, along with delivery queries.
- Sorting and allocating premium and distance deliveries.
- Checking and investigating (when needed) failed deliveries/collections.
- Prioritising and re-allocating failures for the next day delivery as required.
- Inputting data into our tracking system.
- Maintaining clear and effective communications/collaboration with the team/managers and other depots.
- Following FedEx processes, procedures and controls, as well as external regulatory requirements.
You will also provide support to your supervisor and team members as required within the location, whilst complying with all local and corporate legal requirements and ensuring the safe and secure movement of all freight.
Being part of the team you’ll ensure that customers\’ urgent packages get to the right place, on time. You will be providing customers a high quality customer service and making every experience outstanding.
Full training will be given along with a competitive salary and benefits package.
We also offer excellent career opportunities for those who are keen to progress in a supportive \”can do\” and rapidly expanding environment.
Diversity & Inclusion is more than the workplace. It’s the cultures we celebrate, the dreams we inspire, and creating a global community where everyone is accepted. At FedEx, diversity and inclusion happens because we do it together. FedEx in the UK is Disability Confident ‘Committed’.
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.
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Operations Support Agent employer: FedEx
Contact Detail:
FedEx Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Agent
✨Tip Number 1
Familiarise yourself with FedEx's core values and the People-Service-Profit philosophy. Understanding their commitment to customer service and employee well-being will help you align your responses during interviews.
✨Tip Number 2
Highlight any previous experience in fast-paced environments or customer service roles. Be ready to share specific examples of how you've handled challenging situations or tight deadlines, as this is crucial for the Operations Support Agent role.
✨Tip Number 3
Prepare to discuss your communication skills, especially in a team setting. Since collaboration is key in this role, think of instances where you've effectively worked with others to solve problems or improve processes.
✨Tip Number 4
Research common delivery and logistics challenges that companies like FedEx face. Being knowledgeable about the industry will not only impress your interviewers but also show your genuine interest in the role.
We think you need these skills to ace Operations Support Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Operations Support Agent position at FedEx. Understand the key responsibilities and required skills, such as customer service and data input, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or operations support. Use specific examples that demonstrate your ability to handle fast-paced environments and adhere to strict timelines.
Showcase Communication Skills: Since the role involves answering calls and maintaining clear communication with team members, highlight your communication skills. Provide examples of how you've effectively communicated in past roles, especially in resolving customer queries.
Express Your Commitment to Diversity: FedEx values diversity and inclusion. In your application, mention your commitment to these principles and how you can contribute to a diverse workplace. This could be through personal experiences or understanding of different cultures.
How to prepare for a job interview at FedEx
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of an Operations Support Agent. Familiarise yourself with tasks like handling customer calls, sorting deliveries, and maintaining communication with team members. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you resolved issues or provided exceptional service, as this will show that you can handle the demands of the job effectively.
✨Emphasise Teamwork and Communication
FedEx values collaboration, so be ready to talk about your ability to work within a team. Share examples of how you've communicated effectively with colleagues or managed conflicts in the past. This will illustrate that you can contribute positively to the team environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to prioritise tasks. Practice answering questions like how you would handle a failed delivery or manage multiple urgent requests. This preparation will help you think on your feet during the interview.
