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- Tasks: Support operations by handling customer calls and ensuring timely deliveries.
- Company: Join the dynamic team at FedEx, a global leader in express transportation.
- Benefits: Earn ÂŁ13.42 per hour with additional pay for night shifts and great career growth.
- Why this job: Be part of a team that makes every delivery count and enhances customer experiences.
- Qualifications: No prior experience needed; just bring your enthusiasm and teamwork spirit.
- Other info: Enjoy a supportive culture that values diversity and offers full training.
Hours: 40 per week / 30 per week
Salary: £13.42 per hour. Premia paid for hours worked between 7pm – 10pm, and 10pm – 6am.
Position: Operations Support Agent. Work in a fast paced environment and adhere to strict timelines.
Responsibilities
- Answer incoming calls from customers in relation to collection requests and delivery queries.
- Sort and allocate premium and distance deliveries.
- Check and investigate failed deliveries/collections when needed.
- Prioritise and reallocate failures for next day delivery as required.
- Input data into our tracking system.
- Maintain clear and effective communications and collaboration with the team, managers and other depots.
- Follow FedEx processes, procedures and controls, as well as external regulatory requirements.
Provide support to supervisor and team members within the location, while complying with all local and corporate legal requirements and ensuring the safe and secure movement of all freight.
Ensure customers\’ urgent packages get to the right place on time. Provide high quality customer service and create outstanding experiences.
Full training will be given along with a competitive salary and benefits package.
We also offer excellent career opportunities for those who are keen to progress in a supportive \”can do\” and rapidly expanding environment.
Diversity & Inclusion
Diversity & Inclusion is more than the workplace. It’s the cultures we celebrate, the dreams we inspire, and creating a global community where everyone is accepted. At FedEx, diversity and inclusion happens because we do it together.
FedEx in the UK is Disability Confident \’Committed\’.
We are an equal opportunity employer and are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.
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Operations Support Agent employer: FedEx
Contact Detail:
FedEx Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Agent
✨Tip Number 1
Get to know the company! Research FedEx's values and culture. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Network like a pro! Connect with current or former FedEx employees on LinkedIn. They can provide insider tips and might even refer you, which can double your chances of landing that interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the FedEx team and ready to contribute to their mission.
We think you need these skills to ace Operations Support Agent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Support Agent role. Highlight your relevant experience and skills that match the job description, like customer service and data input.
Show Your Team Spirit: FedEx values teamwork, so don’t forget to mention any experiences where you’ve collaborated with others. Share examples of how you’ve supported your team in previous roles to show you’re a great fit!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon to ensure your message comes across effectively. We want to see your personality shine through!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re serious about joining the FedEx team!
How to prepare for a job interview at FedEx
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of an Operations Support Agent at FedEx. Familiarise yourself with their processes, procedures, and the importance of adhering to strict timelines. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves answering customer calls and resolving queries, be prepared to discuss your previous customer service experiences. Think of specific examples where you provided outstanding service or handled difficult situations effectively. This will demonstrate your ability to maintain high-quality customer interactions.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. These might involve handling failed deliveries or prioritising urgent requests. Practice how you would approach these situations, focusing on problem-solving and teamwork. This will highlight your ability to think on your feet in a fast-paced environment.
✨Emphasise Team Collaboration
FedEx values teamwork and collaboration, so be ready to discuss how you've worked effectively within a team in the past. Share examples of how you communicated with colleagues or supported your supervisor. This will show that you can contribute positively to their team culture.