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For Companies At a Glance
- Tasks: Support operations by handling customer calls and ensuring timely deliveries.
- Company: Join the dynamic team at FedEx, a global leader in express transportation.
- Benefits: Earn £13.42 per hour with additional pay for night shifts and great career growth.
- Why this job: Be part of a team that makes every delivery count and enhances customer experiences.
- Qualifications: No prior experience needed; just bring your enthusiasm and teamwork spirit.
- Other info: Enjoy a supportive culture that values diversity and offers full training.
Responsible for handling and sorting our freight with the highest safety standards, ensuring all shipments move seamlessly and in a timely manner.
Who We Are
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people knows that their day‑to‑day work is invaluable in delivering outstanding experience to our customers. With 530,000 team members worldwide, we are as diverse as the world we serve.
Working Hours
40 hours per week. Monday – Friday 11:00‑20:00.
Salary
£14.02 per hour. Premia paid for hours worked between 7 pm and 10 pm, and 10 pm and 6 am.
What You Will Be Doing
- Ensuring customers’ urgent packages get to the right place on time.
- Answering incoming calls from customers about shipment collection requests and delivery inquiries.
- Checking and investigating failed shipment deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day’s delivery.
- Entering data into our in‑house tracking system.
- Running clear and effective communication and collaboration with the team, your manager, and other operations stations.
- Adhering to FedEx processes, procedures, controls, and regulatory requirements.
What Do You Bring With You
- Good communication and social skills.
- Ability to work in a fast‑paced environment with strict timelines.
- Ability to manage your own time effectively with attention to detail.
What We Offer
- Attractive compensation package.
- Training to get you started and on‑the‑job learning opportunities.
- Extensive learning resources to further develop your skills and knowledge.
- Tuition Assistance Program (applicable for FedEx positions with a permanent contract).
- Employee Assistance Program for you and your family in difficult life situations.
- Employee reduced‑rate shipping.
- Great career opportunities.
- FedEx is one of the world’s most admired companies and trusted brands year after year.
Equal Opportunity
FedEx is an equal‑opportunity employer and we are committed to a diverse and inclusive workforce, providing growth opportunities for all. FedEx in the UK is Disability Confident ‘Committed’.
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Operations Support Agent employer: FedEx
Contact Detail:
FedEx Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Agent
✨Tip Number 1
Get to know the company! Research FedEx's values and culture. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Network like a pro! Connect with current or former FedEx employees on LinkedIn. They can provide insider tips and might even refer you, which can double your chances of landing that interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the FedEx team and ready to contribute to their mission.
We think you need these skills to ace Operations Support Agent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Support Agent role. Highlight your relevant experience and skills that match the job description, like customer service and data input.
Show Your Team Spirit: FedEx values teamwork, so don’t forget to mention any experiences where you’ve collaborated with others. Share examples of how you’ve supported your team in previous roles to show you’re a great fit!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon to ensure your message comes across effectively. We want to see your personality shine through!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re serious about joining the FedEx team!
How to prepare for a job interview at FedEx
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of an Operations Support Agent at FedEx. Familiarise yourself with their processes, procedures, and the importance of adhering to strict timelines. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves answering customer calls and resolving queries, be prepared to discuss your previous customer service experiences. Think of specific examples where you provided outstanding service or handled difficult situations effectively. This will demonstrate your ability to maintain high-quality customer interactions.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. These might involve handling failed deliveries or prioritising urgent requests. Practice how you would approach these situations, focusing on problem-solving and teamwork. This will highlight your ability to think on your feet in a fast-paced environment.
✨Emphasise Team Collaboration
FedEx values teamwork and collaboration, so be ready to discuss how you've worked effectively within a team in the past. Share examples of how you communicated with colleagues or supported your supervisor. This will show that you can contribute positively to their team culture.
