Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support operations by handling customer calls and ensuring timely deliveries.
- Company: Join the dynamic team at FedEx, a global leader in express transportation.
- Benefits: Earn £13.42 per hour with additional pay for night shifts and great career growth.
- Why this job: Be part of a team that makes every delivery count and enhances customer experiences.
- Qualifications: No prior experience needed; just bring your enthusiasm and teamwork spirit.
- Other info: Enjoy a supportive culture that values diversity and offers full training.
Hours: 40 per week / 30 per week
Salary: £13.42 per hour. Premia paid for hours worked between 7pm – 10pm, and 10pm – 6am.
As an Operations Support Agent you will be working in a fast paced environment and adhere to strict timelines.
You Will Be Responsible For The Following
- Answering incoming calls from customers in relation to collection requests, along with delivery queries.
- Sorting and allocating premium and distance deliveries.
- Checking and investigating (when needed) failed deliveries/collections.
- Prioritising and re-allocating failures for the next day delivery as required.
- Inputting data into our tracking system.
- Maintaining clear and effective communications/collaboration with the team/managers and other depots.
- Following FedEx processes, procedures and controls. As well as external regulatory requirements.
You will also provide support to your supervisor and team members as required within the location, whilst complying with all local and corporate legal requirements and ensuring the safe and secure movement of all freight.
Being part of the team you’ll ensure that customers\’ urgent packages get to the right place, on time. You will be providing customers a high quality customer service and making every experience outstanding.
Full training will be given along with a competitive salary and benefits package.
We also offer excellent career opportunities for those who are keen to progress in a supportive \”can do\” and rapidly expanding environment.
Diversity & Inclusion is more than the workplace. It’s the cultures we celebrate, the dreams we inspire, and creating a global community where everyone is accepted. At FedEx, diversity and inclusion happens because we do it together.
FedEx in the UK is Disability Confident ‘Committed’.
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all
Our Company
FedEx is one of the world\’s largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by \”Fortune\” magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
Our Culture
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.
#J-18808-Ljbffr
Operations Support Agent employer: FedEx
Contact Detail:
FedEx Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Agent
✨Tip Number 1
Get to know the company! Research FedEx's values and culture. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Network like a pro! Connect with current or former FedEx employees on LinkedIn. They can provide insider tips and might even refer you, which can double your chances of landing that interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the FedEx team and ready to contribute to their mission.
We think you need these skills to ace Operations Support Agent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Support Agent role. Highlight your relevant experience and skills that match the job description, like customer service and data input.
Show Your Team Spirit: FedEx values teamwork, so don’t forget to mention any experiences where you’ve collaborated with others. Share examples of how you’ve supported your team in previous roles to show you’re a great fit!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon to ensure your message comes across effectively. We want to see your personality shine through!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re serious about joining the FedEx team!
How to prepare for a job interview at FedEx
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of an Operations Support Agent at FedEx. Familiarise yourself with their processes, procedures, and the importance of adhering to strict timelines. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves answering customer calls and resolving queries, be prepared to discuss your previous customer service experiences. Think of specific examples where you provided outstanding service or handled difficult situations effectively. This will demonstrate your ability to maintain high-quality customer interactions.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. These might involve handling failed deliveries or prioritising urgent requests. Practice how you would approach these situations, focusing on problem-solving and teamwork. This will highlight your ability to think on your feet in a fast-paced environment.
✨Emphasise Team Collaboration
FedEx values teamwork and collaboration, so be ready to discuss how you've worked effectively within a team in the past. Share examples of how you communicated with colleagues or supported your supervisor. This will show that you can contribute positively to their team culture.
