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- Tasks: Ensure urgent packages reach customers on time and handle delivery inquiries.
- Company: Join FedEx, the world's largest express transportation company with a diverse team.
- Benefits: Earn £13.42 per hour, enjoy training, and access tuition assistance.
- Why this job: Be part of a passionate team making a real impact in global logistics.
- Qualifications: Strong communication skills and ability to thrive in a fast-paced environment.
- Other info: Great career growth opportunities and a commitment to diversity and inclusion.
Join us as an Operations Support Agent at FedEx in Preston.
Working hours: 30 hours per week.
Shift pattern: Monday to Friday 13.00 – 19.00.
Salary: £14.02 per hour.
About FedEx
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. Our team of passionate people delivers outstanding experiences to customers worldwide.
Responsibilities
- Ensuring that customers\’ urgent packages get to the right place, on time.
- Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries.
- Checking and investigating failed shipment deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery.
- Entering data into our in-house tracking system.
- Running clear and effective communication and collaboration with the team, your manager, and other operations stations.
- Adhering to FedEx processes, procedures and controls, and regulatory requirements.
Requirements
- Good communication and social skills.
- Ability to work in a fast‑paced environment with strict timelines.
- Ability to manage own time effectively with attention to detail.
Benefits
- Attractive compensation package.
- Training to get you started and on‑the‑job learning opportunities.
- Extensive learning resources to further develop your skills and knowledge.
- Tuition Assistance Program (applicable for FedEx positions with a permanent contract).
- Employee Assistance Program for you and your family in difficult life situations.
- Employee reduced‑rate shipping.
- Great career opportunities.
- FedEx is one of the world\’s most admired companies and trusted brands year after year.
FedEx is an equal‑opportunity employer committed to a diverse and inclusive workforce. FedEx in the UK is Disability Confident Committed.
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Operations Support Agent employer: FedEx
Contact Detail:
FedEx Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Agent
✨Tip Number 1
Get to know the company! Research FedEx and understand their values, mission, and what makes them tick. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As an Operations Support Agent, you'll be answering calls and dealing with customers. Role-play with a friend or family member to get comfortable with common scenarios you might face on the job.
✨Tip Number 3
Network like a pro! Connect with current or former FedEx employees on LinkedIn. They can provide insider tips and maybe even refer you for the position. Plus, it shows you're proactive and eager to join the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from FedEx.
We think you need these skills to ace Operations Support Agent
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about joining our team and contributing to the amazing work we do at FedEx.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for in an Operations Support Agent.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the important bits about your qualifications and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at FedEx
✨Know the Company Inside Out
Before your interview, take some time to research FedEx. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As an Operations Support Agent, communication is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Practising clear and concise responses will demonstrate your ability to communicate effectively under pressure.
✨Demonstrate Time Management Abilities
FedEx operates in a fast-paced environment, so be ready to discuss how you manage your time and prioritise tasks. Think of specific instances where you met tight deadlines or handled multiple responsibilities simultaneously, and share those stories during your interview.
✨Emphasise Team Collaboration
Highlight your experience working in teams and how you contribute to a collaborative environment. FedEx values teamwork, so be prepared to discuss how you’ve worked with others to achieve common goals and how you can bring that spirit to their operations.
