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For Companies At a Glance
- Tasks: Ensure urgent packages reach customers on time and handle delivery inquiries.
- Company: Join the trusted and admired FedEx team with a people-first philosophy.
- Benefits: Attractive salary, training, tuition assistance, and employee discounts.
- Why this job: Be part of a dynamic team making a real difference in logistics.
- Qualifications: Strong communication skills and ability to thrive in a fast-paced environment.
- Other info: Great career growth opportunities in a diverse and inclusive workplace.
The predicted salary is between 27913 - 27913 £ per year.
Overview
Join to apply for the Operations Support Agent role at FedEx.
We have an exciting opportunity to join our team of Operation Support Agents.
Salary: £27,913.08 PA
Shift: Monday & Wednesday 11:00 – 20:00; Thursday & Friday 10:30 – 20:00; Saturday 07:00 – 14:30
Hours per week: 40
What You Will Be Doing
- Ensuring that customers\’ urgent packages get to the right place, on time
- Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
- Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
- Entering data into our in-house tracking system
- Running clear and effective communication and collaboration with the team, your manager, and other operations stations
- Adhering to FedEx processes, procedures and controls, and regulatory requirements
What Do You Bring With You
- Good communication and social skills
- Ability to work in a fast-paced environment with strict timelines
- Ability to manage own time effectively with attention to detail
What Do We Offer
- Attractive compensation package
- Training to get you started and on-the-job learning opportunities
- Extensive learning resources to further develop your skills and knowledge
- Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
- Employee Assistance Program for you and your family in difficult life situations
- Employee reduced-rate shipping
- Great career opportunities
- FedEx is one of the world’s most admired companies and trusted brands year after year
FedEx was built on a philosophy that puts people first. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.
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Operations Support Agent employer: FedEx
Contact Detail:
FedEx Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Agent
✨Tip Number 1
Get to know the company! Research FedEx and understand their values and operations. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an Operations Support Agent, you'll be answering calls and dealing with customers. Role-play with a friend or family member to get comfortable with handling various scenarios.
✨Tip Number 3
Be ready to showcase your time management skills! Think of examples from your past experiences where you successfully managed tight deadlines or prioritised tasks. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the FedEx team. Don’t miss out on this opportunity!
We think you need these skills to ace Operations Support Agent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Support Agent role. Highlight your communication skills and ability to work under pressure, as these are key for this position.
Showcase Relevant Experience: If you've got experience in customer service or operations, don’t hold back! Share specific examples of how you’ve handled urgent situations or managed time effectively in your previous roles.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so let us know why you’re excited about joining FedEx!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at FedEx
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Support Agent role. Familiarise yourself with the key responsibilities like handling customer inquiries and managing shipment issues. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in past roles, especially in fast-paced environments. This will demonstrate your ability to handle calls and collaborate with the team.
✨Demonstrate Time Management Abilities
Be ready to discuss how you manage your time and prioritise tasks. Think of specific instances where you successfully handled multiple responsibilities or met tight deadlines. This will highlight your ability to thrive under pressure, which is crucial for this job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
