At a Glance
- Tasks: Ensure urgent packages reach customers on time and handle delivery inquiries.
- Company: Join FedEx, a globally admired company with a commitment to diversity.
- Benefits: Earn £14.02 per hour, plus premium pay for late shifts and great career growth.
- Other info: Enjoy extensive training, learning resources, and employee discounts.
- Why this job: Be part of a fast-paced team making a real difference in logistics.
- Qualifications: Strong communication skills and ability to thrive under pressure.
The predicted salary is between 14.02 - 14.02 £ per hour.
Working hours: 20 hours per week
Shift pattern: Monday to Friday 16:00 - 20:00
Salary: £14.02 per hour with premium paid for hours worked between 19:00 - 22:00 and 22:00 - 06:00
Responsibilities:
- Ensuring that customers’ urgent packages get to the right place, on time
- Answering incoming calls from customers regarding shipment collection requests and delivery inquiries
- Checking and investigating failed shipment deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day’s delivery
- Entering data into our in‑house tracking system
- Running clear and effective communication and collaboration with the team, your manager, and other operations stations
- Adhering to FedEx processes, procedures, controls, and regulatory requirements
Requirements:
- Good communication and social skills
- Ability to work in a fast‑paced environment with strict timelines
- Ability to manage own time effectively with attention to detail
Benefits:
- Attractive compensation package
- Training to get you started and on‑the‑job learning opportunities
- Extensive learning resources to further develop your skills and knowledge
- Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
- Employee Assistance Program for you and your family in difficult life situations
- Employee reduced‑rate shipping
- Great career opportunities
FedEx is one of the world’s most admired companies and trusted brands year after year. We are an equal opportunity employer and are committed to diversity and inclusion. FedEx in the UK is Disability Confident Committed.
Operation Support Agent (Traffic) employer: FedEx
FedEx is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With flexible working hours and an attractive compensation package, including premium pay for evening shifts, employees benefit from extensive training resources and career advancement opportunities. Located in the UK, FedEx fosters a diverse and inclusive environment, ensuring that all team members feel valued and empowered.
