At a Glance
- Tasks: Help ensure urgent packages reach customers on time and manage delivery inquiries.
- Company: Join FedEx, a globally admired company with a commitment to diversity.
- Benefits: Earn £14.02 per hour, enjoy training, and access extensive learning resources.
- Why this job: Be part of a dynamic team making a real difference in logistics.
- Qualifications: Strong communication skills and ability to thrive in a fast-paced environment.
The predicted salary is between 29000 - 30000 £ per year.
We have an exciting opportunity for you to join our team of Operations Support Agents at Park Royal.
Working hours: 35 hours per week. Shift pattern: Monday to Friday 07:00 – 14:30 (30‑minute break). Salary: £14.02 per hour.
Responsibilities
- Ensuring that customers' urgent packages get to the right place, on time.
- Answering incoming calls from customers regarding shipment collection requests and delivery inquiries.
- Checking and investigating failed shipment deliveries or collections when needed, prioritising and reallocating any failed deliveries for next‑day delivery.
- Entering data into our in‑house tracking system.
- Running clear and effective communication and collaboration with the team, manager, and other operations stations.
- Adhering to FedEx processes, procedures, controls, and regulatory requirements.
Qualifications
- Good communication and social skills.
- Ability to work in a fast‑paced environment with strict timelines.
- Ability to manage own time effectively with attention to detail.
Benefits
- Attractive compensation package.
- Training to get you started and on‑the‑job learning opportunities.
- Extensive learning resources to further develop your skills and knowledge.
- Tuition Assistance Program (applicable for FedEx positions with a permanent contract).
- Employee Assistance Program for you and your family in difficult life situations.
- Employee reduced‑rate shipping.
- Great career opportunities.
FedEx is one of the world’s most admired companies and trusted brands year after year.
Equal Opportunity and Diversity Information
FedEx is an equal opportunity employer and is committed to a diverse and inclusive workforce, providing growth opportunities for all. FedEx in the UK is Disability Confident and Committed.
Operations Support Agent - temporary maternity cover in London employer: FedEx
FedEx is an exceptional employer, offering a supportive work culture at our Park Royal location where teamwork and effective communication are paramount. With a competitive salary, comprehensive training, and extensive learning resources, employees have ample opportunities for personal and professional growth. Additionally, our commitment to diversity and inclusion ensures that every team member feels valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Agent - temporary maternity cover in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at FedEx. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by practising common questions related to operations support. Think about how your skills match the job description and be ready to share examples of your past experiences.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to listen actively and respond clearly. This role is all about effective communication, so let your personality shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Operations Support Agent - temporary maternity cover in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Support Agent role. Highlight your communication skills and ability to work in a fast-paced environment, as these are key for us at FedEx.
Showcase Relevant Experience:If you've got experience in customer service or logistics, don’t hold back! Share specific examples of how you’ve handled urgent situations or managed deliveries effectively. We love seeing real-life applications of your skills.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, just like we do with our operations!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at FedEx
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of an Operations Support Agent. Familiarise yourself with the key tasks like handling urgent packages and managing customer inquiries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since good communication is crucial for this position, prepare examples from your past experiences where you've effectively communicated with customers or team members. Think about how you resolved issues or collaborated with others to ensure smooth operations.
✨Demonstrate Time Management Abilities
The job requires working in a fast-paced environment with strict timelines. Be ready to discuss how you manage your time effectively. You could share a story about a time when you had to prioritise tasks under pressure and how you ensured everything was completed on time.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
