At a Glance
- Tasks: Ensure urgent packages reach customers on time and handle delivery inquiries.
- Company: Join FedEx, the world's largest express transportation company.
- Benefits: Competitive pay, training, career growth, and employee discounts.
- Other info: Diverse and inclusive workplace with great development opportunities.
- Why this job: Be part of a passionate team delivering outstanding customer experiences.
- Qualifications: Strong communication skills and ability to thrive in a fast-paced environment.
The predicted salary is between 29000 - 30000 £ per year.
We have an exciting opportunity for you to join our team of Operation Support Agents. Working hours 30 per week. Salary £14.02 per hour. Premia paid for hours worked between 7pm - 10pm, and 10pm - 6am.
Who We Are
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team members are passionate about delivering outstanding experience to our customers.
What You Will Be Doing
- Ensuring that customers' urgent packages get to the right place, on time.
- Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries.
- Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery.
- Entering data into our in-house tracking system.
- Running clear and effective communication and collaboration with the team, your manager, and other operations stations.
- Adhering to FedEx processes, procedures and controls, and regulatory requirements.
What Do You Bring With You
- Good communication and social skills.
- Ability to work in a fast-paced environment with strict timelines.
- Ability to manage own time effectively with attention to detail.
What Do We Offer
- Attractive compensation package.
- Training to get you started and on-the-job learning opportunities.
- Extensive learning resources to further develop your skills and knowledge.
- Tuition Assistance Program (applicable for FedEx positions with a permanent contract).
- Employee Assistance Program for you and your family in difficult life situations.
- Employee reduced-rate shipping.
- Great career opportunities.
FedEx is one of the world’s most admired companies and trusted brands year after year. Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path – we’re ready to invest in your development. Join FedEx. FedEx in the UK is Disability Confident ‘Committed’. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.
Ops Support Agent in Launceston employer: FedEx
FedEx is an exceptional employer, offering a dynamic work environment where team members are empowered to deliver outstanding customer experiences. With competitive pay, flexible hours, and extensive training resources, employees can thrive and grow their careers while enjoying unique benefits like reduced-rate shipping and a commitment to diversity and inclusion. Join us in the UK, where your contributions matter and your professional development is a priority.
StudySmarter Expert Advice🤫
We think this is how you could land Ops Support Agent in Launceston
✨Tip Number 1
Get to know FedEx! Research the company culture and values so you can show how you fit in. When you understand what they stand for, you can tailor your approach and impress them during interviews.
✨Tip Number 2
Practice your communication skills! As an Ops Support Agent, you'll be on the phone a lot. Try role-playing with a friend or family member to get comfortable answering questions and handling inquiries.
✨Tip Number 3
Show off your time management skills! Think of examples from your past where you’ve juggled multiple tasks effectively. This will demonstrate that you can thrive in a fast-paced environment like FedEx.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the FedEx team. Don’t miss out on this opportunity!
We think you need these skills to ace Ops Support Agent in Launceston
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Ops Support Agent role. Highlight your communication skills and ability to work under pressure, as these are key for us at FedEx.
Show Your Passion:Let your enthusiasm for delivering outstanding customer experiences shine through in your application. We love seeing candidates who are genuinely excited about the role and our mission!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon, so we can easily see how you fit into our team.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and get you started on this exciting journey with FedEx.
How to prepare for a job interview at FedEx
✨Know the Company
Before your interview, take some time to research FedEx. Understand their mission, values, and what makes them a leader in express transportation. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As an Ops Support Agent, strong communication is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Practising clear and concise responses will help you shine during the interview.
✨Demonstrate Time Management Abilities
FedEx operates in a fast-paced environment, so be ready to discuss how you manage your time effectively. Think of specific instances where you prioritised tasks under pressure and how you ensured deadlines were met without compromising quality.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or what success looks like in the Ops Support role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
