F.A.C.E Officer in Feltham

There are 2 main missions: 2-1 Customer & Quotation Management: The FACE Officer handles engine/OVS quote requests and supports outside sales with customer inquiries. He/She ensure all documentation is accurate, respond promptly to shipment needs, and provide excellent customer service. 2-2 Operational Management: The FACE Officer ensures the smooth handling of aircraft engine coordinating with all the stakeholders involved. They work closely with branches, AOG desks, monitor shipment flows, and contribute to quality and process improvement initiatives.Job Reponsibilities:-Customer Relation Key Outcomes:Answer & Handle customer engine quote requestsProvide accurate multiple shipping solutions in a prompt mannerNegotiate with suppliers (airlines & truck companies) & internal network (FXL network) if necessary to provide the best ratesRepresenting the client to carriers and FXL networkInform the customer in real-timeProvide excellent customer serviceTrack & identify trends & opportunitiesMonitor sales marginsStrict compliance of Aero-Lift rulesOperational Key Outcomes:Update operational instructions for Hand-Over to BranchesAdhere to client-specific operational procedures (SOP)Work closely with FXL Branches on each engine fileMonitor engine files in F.A.S.T in accordance with KPIsEnsure the green-light process is being followed (engine checklist & pictures completed with truck companies & updated in F.A.S.T)Control administrative documents, forms related to the transport of goods, and content.Support issue resolution and manage dispute cases.Inform Global Product Manager of any required IT updates (ex: engine catalog, airlines database…)External Interactions:Customers (External and/or FedEx Airlines)CarriersSuppliersInternal Interactions:Global Engines Product ManagerFACE ManagerAOG Desk ManagerAOG desk SupervisorAOG Back OfficersFXL Network organization & branches (Sales, Pricing & Operational Teams)Requirements:-Knowledge:Business English (read, written, spoken)Knowledge of Aerospace Logistics (specifically in aircraft engines, including handling, shipping, and regulatory requirements)Familiarity with rate building and quoting toolsSpanish/Dutch/German/Italian/Portuguese is a PLUS for CDGMastery of international air transport regulations (Incoterms/Customs Rules…)Knowledge of computer toolsSkills:-Attention to detail and documentation accuracyExcellent communication and coordinationStrong negotiation skills with customers and suppliersData analysis and margin trackingAdherence to SOPs and Compliance RulesRespect and apply the company's Quality, Hygiene, and Safety rules.Convey a positive brand image to clients.Adherence to procedures and organization of the service (schedules, break times, holidays).Good command of written and oral communicationPersonal Qualities:-Customer service orientation (internal and external)Initiative and problem-solving mindsetTeamwork orientationOrganizational skillsReactivity and proactivityGood interpersonal skillsSense of responsibilityExperience & Qualifications:-4-6 years’ experience in the aerospace logistics industry (Experience in aircraft engines, including handling, shipping, and regulatory requirements)Experience with quoting, pricing, and shipment documentationKnowledge and understanding of international logistics operations across multiple modesDriving license is necessary and vehicle autonomy is requiredOther Information:-The position follows a standard workweek schedule (Monday to Friday)Occasional extended hours may be required based on urgent engine movements or projects deadlinesOn-call support is not part of regular responsibilities but may be requested during critical incidentsPosition could be located in CDG or LHR or AMS or FRAPosition would report to FACE Manager located in CDGFedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!