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- Tasks: Support operations by handling customer calls and ensuring timely deliveries.
- Company: Join FedEx, a global leader in express transportation with a people-first philosophy.
- Benefits: Earn £14.02 per hour plus bonuses for evening shifts and enjoy career growth opportunities.
- Other info: Full training provided in a supportive and inclusive work environment.
- Why this job: Be part of a dynamic team that makes every customer experience outstanding.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 29000 - 30000 £ per year.
As an Operations Support Agent you will be working in a fast-paced environment and adhere to strict timelines.
Location: Edinburgh.
Salary: £14.02 per hour (Premia paid for hours worked between 19:00 - 22:00 - £1.51, and 22:00 - 06:00 - £1.82)
Hours: 35 per week
Working pattern: To be confirmed
You will be responsible for the following:
- Answering incoming calls from customers in relation to collection requests, along with delivery queries.
- Sorting and allocating premium and distance deliveries.
- Checking and investigating (when needed) failed deliveries/collections.
- Prioritising and re-allocating failures for the next day delivery as required.
- Inputting data into our tracking system.
- Maintaining clear and effective communications/collaboration with the team/managers and other depots.
- Following FedEx processes, procedures and controls, as well as external regulatory requirements.
You will also provide support to your supervisor and team members as required within the location, whilst complying with all local and corporate legal requirements and ensuring the safe and secure movement of all freight.
Being part of the team you’ll ensure that customers' urgent packages get to the right place, on time. You will be providing customers with high-quality customer service and making every experience outstanding.
Full training will be given along with a competitive salary and benefits package. We also offer excellent career opportunities for those who are keen to progress in a supportive 'can do' and rapidly expanding environment.
Diversity & Inclusion is more than the workplace. It’s the cultures we celebrate, the dreams we inspire, and creating a global community where everyone is accepted. At FedEx, diversity and inclusion happens because we do it together.
FedEx in the UK is Disability Confident Committed. FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.
Our Company: FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by 'Fortune' magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe.
Our Philosophy: The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future.
Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being and value their contributions to the company.
Our Culture: Our culture is important for many reasons, and we intentionally bring it to life through our behaviours, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970s.
Operations Support Agent in Edinburgh employer: FedEx
Contact Detail:
FedEx Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Agent in Edinburgh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on FedEx and its values. This will help you connect your skills to their mission and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of an Operations Support Agent, especially around customer service and teamwork.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past where you’ve handled challenges or improved processes. This is key for a fast-paced environment like FedEx.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Operations Support Agent in Edinburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Operations Support Agent role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can contribute to our team!
Show Your Communication Skills: Since you'll be answering calls and collaborating with the team, it's essential to demonstrate your communication skills in your written application. Use clear and concise language to show us you can convey information effectively.
Highlight Your Ability to Work Under Pressure: This role is all about working in a fast-paced environment. Share examples from your past experiences where you've successfully managed tight deadlines or handled multiple tasks at once. We love seeing how you thrive under pressure!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at FedEx
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of an Operations Support Agent. Familiarise yourself with tasks like handling customer calls, sorting deliveries, and maintaining communication with your team. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this position involves providing high-quality customer service, prepare examples from your past experiences where you successfully resolved customer issues or improved their experience. Highlighting your ability to stay calm under pressure will resonate well with the interviewers.
✨Emphasise Team Collaboration
FedEx values teamwork, so be ready to discuss how you've worked effectively in a team environment. Share specific instances where you collaborated with colleagues to achieve a common goal, especially in fast-paced situations. This will show that you can thrive in their dynamic work culture.
✨Prepare Questions About the Company Culture
Demonstrating your interest in FedEx's culture and values can set you apart. Prepare thoughtful questions about their People-Service-Profit philosophy and how they support diversity and inclusion. This shows that you're not just looking for a job, but a place where you can grow and contribute.