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- Tasks: Help ensure urgent packages reach customers on time and handle delivery inquiries.
- Company: FedEx is the world's largest express transportation company, connecting over 220 countries.
- Benefits: Enjoy competitive pay, training opportunities, and employee discounts on shipping.
- Why this job: Join a diverse team at a top-rated company that values your ideas and growth.
- Qualifications: Good communication skills and ability to thrive in a fast-paced environment are essential.
- Other info: FedEx promotes diversity and inclusion, offering growth opportunities for all employees.
We have an exciting opportunity for you to join our team of Operation Support Agents at Hornsey.
Working hours: 40 hours per week
Shift pattern: 11.00 - 20.00
Salary: £13.42 per hour (with premia paid for hours between 19.00 - 22.00 and 22.00 - 06.00)
Who We Are
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let’s write our next chapter together.
What You Will Be Doing
- Ensuring that customers' urgent packages get to the right place, on time
- Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
- Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
- Entering data into our in-house tracking system
- Running clear and effective communication and collaboration with the team, your manager, and other operations stations
- Adhering to FedEx processes, procedures and controls, and regulatory requirements
What Do You Bring With You
- Good communication and social skills
- Ability to work in a fast-paced environment with strict timelines
- Ability to manage own time effectively with attention to detail
What Do We Offer
- Attractive compensation package
- Training to get you started and on-the-job learning opportunities
- Extensive learning resources to further develop your skills and knowledge
- Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
- Employee Assistance Program for you and your family in difficult life situations
- Employee reduced-rate shipping
- Great career opportunities
FedEx is one of the world's most admired companies and trusted brands year after year. Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.
Diversity & Inclusion is more than the workplace. It’s the cultures we celebrate, the dreams we inspire, and creating a global community where everyone is accepted. At FedEx, diversity and inclusion happen because we do it together.
FedEx in the UK is Disability Confident Committed. FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.
Our Company
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
Our Culture
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.
Seniority level: Entry level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Freight and Package Transportation
E00F4: Operations Support Agent (ID-UK) employer: FedEx
Contact Detail:
FedEx Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E00F4: Operations Support Agent (ID-UK)
✨Tip Number 1
Familiarise yourself with FedEx's core values and culture. Understanding their People-Service-Profit philosophy will help you align your responses during interviews, showcasing how you can contribute to their mission.
✨Tip Number 2
Highlight your ability to work in a fast-paced environment. Prepare examples from your past experiences where you successfully managed time-sensitive tasks or handled high-pressure situations, as this is crucial for the Operations Support Agent role.
✨Tip Number 3
Practice your communication skills. Since the role involves answering customer calls and resolving inquiries, consider role-playing scenarios with friends or family to improve your confidence and clarity when speaking.
✨Tip Number 4
Network with current or former FedEx employees on platforms like LinkedIn. They can provide valuable insights into the company culture and the specific expectations for the Operations Support Agent position, which can give you an edge in your application.
We think you need these skills to ace E00F4: Operations Support Agent (ID-UK)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Operations Support Agent position at FedEx. Understand the key responsibilities and required skills, such as good communication and the ability to work in a fast-paced environment.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your communication skills and any previous roles where you managed time effectively or worked under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of FedEx's culture and values that resonate with you, and explain how your background makes you a great fit for their team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the Operations Support Agent role.
How to prepare for a job interview at FedEx
✨Understand FedEx's Culture
Before your interview, take some time to research FedEx's culture and values. They pride themselves on their People-Service-Profit philosophy, which emphasises the importance of their team members. Showing that you align with their values can set you apart.
✨Demonstrate Communication Skills
As an Operations Support Agent, you'll need to communicate effectively with customers and team members. Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues through clear communication.
✨Show Your Ability to Work Under Pressure
This role requires managing urgent packages and adhering to strict timelines. Be ready to discuss situations where you've thrived in a fast-paced environment, highlighting your time management skills and attention to detail.
✨Ask Insightful Questions
At the end of the interview, don't forget to ask questions. Inquire about the training process, team dynamics, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
