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For Companies At a Glance
- Tasks: Review shipments, create clearance declarations, and resolve customer disputes in a fast-paced environment.
- Company: FedEx is the world's largest express transportation company, connecting over 220 countries.
- Benefits: Enjoy training, tuition assistance, employee discounts, and great career growth opportunities.
- Why this job: Join a diverse team that values innovation and delivers exceptional service to customers worldwide.
- Qualifications: Team player with communication skills; knowledge of import/export processes is a plus.
- Other info: FedEx promotes a culture of diversity and inclusion, ensuring everyone feels valued.
The predicted salary is between 30000 - 42000 ÂŁ per year.
We have an exciting opportunity for you to join our Customs Clearance team as a Clearance Broker.
Who we are
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day‑to‑day work is invaluable in delivering an outstanding experience to our customers. With 530,000 team members, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let’s write our next chapter together.
Working hours
37.5 hours per week
Shift pattern
7:00 am – 3:30 pm
Salary
To be advised
What you will be doing
- Reviewing shipments data to understand the exact customer and regulatory requirements and checking the accuracy and completeness of documentation supplied
- Using in‑house systems to create accurate and legally compliant clearance declarations
- Contacting customers or government agencies to clarify information when needed
- Resolving routine customer and customs disputes
- Building effective relationships with our customers and helping them to choose the best‑suited clearance services
- Working within tight time frames in a busy office environment
What you bring with you
- Good team‑working skills with experience of contributing to team performance in a busy office environment
- Experience or working knowledge of key clearance‑related principles, import/export processes and regulatory requirements, CHIEF entries and commercial flights processing is desired
- Customer focused with excellent communication skills
- Attention to detail and the ability to make sound numerical decisions within tight time deadlines
- Good analytical and problem‑solving skills
- Good Microsoft Office and PC skills
What we offer
- Attractive compensation package
- Training to get you started and on‑the‑job learning opportunities
- Extensive learning resources to further develop your skills and knowledge
- Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
- Employee Assistance Program for you and your family in difficult life situations
- Employee reduced‑rate shipping
- Great career opportunities
- FedEx is one of the world’s most admired companies and trusted brands year after year
FedEx is an equal‑opportunity employer and we are committed to a diverse and inclusive workforce, providing growth opportunities for all.
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Clearance Broker - Associate employer: FedEx
Contact Detail:
FedEx Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clearance Broker - Associate
✨Tip Number 1
Familiarise yourself with customs clearance processes and regulations. Understanding the key principles of import/export and CHIEF entries will give you a solid foundation to discuss during interviews.
✨Tip Number 2
Network with professionals in the logistics and customs clearance industry. Attend relevant events or join online forums to connect with others who can provide insights or even referrals for the Clearance Broker role.
✨Tip Number 3
Demonstrate your customer service skills by preparing examples of how you've resolved disputes or built relationships in previous roles. This will show your potential employer that you're ready to handle customer interactions effectively.
✨Tip Number 4
Brush up on your analytical and problem-solving skills. Practice scenarios where you need to make quick decisions based on data, as this is crucial for the fast-paced environment at FedEx.
We think you need these skills to ace Clearance Broker - Associate
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Clearance Broker - Associate position at FedEx. Understand the key responsibilities and required skills, such as knowledge of import/export processes and customer service.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your teamwork abilities, attention to detail, and any experience with customs clearance or regulatory compliance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your problem-solving skills and ability to work under pressure in a busy environment.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Clearance Broker role.
How to prepare for a job interview at FedEx
✨Understand Customs Clearance Processes
Familiarise yourself with key clearance principles and the import/export processes. Being able to discuss CHIEF entries and commercial flight processing will show your knowledge and readiness for the role.
✨Demonstrate Customer Focus
Prepare examples of how you've successfully resolved customer disputes or built effective relationships in previous roles. This will highlight your customer-centric approach, which is crucial for a Clearance Broker.
✨Showcase Attention to Detail
Be ready to discuss situations where your attention to detail made a difference. Since accuracy in documentation is vital, sharing specific examples will demonstrate your capability in this area.
✨Practice Problem-Solving Scenarios
Think of potential challenges you might face in the role and how you would resolve them. Being able to articulate your analytical skills and problem-solving strategies will impress the interviewers.
