At a Glance
- Tasks: Help customers with urgent package deliveries and manage shipment inquiries.
- Company: Join FedEx, a globally admired company with a people-first philosophy.
- Benefits: Competitive pay, training, tuition assistance, and employee discounts.
- Other info: Great career growth opportunities in a diverse and inclusive workplace.
- Why this job: Be part of a dynamic team making a real difference in logistics.
- Qualifications: Strong communication skills and ability to thrive in a fast-paced environment.
The predicted salary is between 29000 - 30000 £ per year.
We have an exciting opportunity for you to join our team of Operation Support Agents.
Working Hours: 40 per week, 11am - 7:30pm
Salary: £14.02 per hour. Premia paid for hours worked between 7pm - 10pm, and 10pm - 6am.
Responsibilities:
- Ensuring that customers' urgent packages get to the right place, on time
- Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
- Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
- Entering data into our in-house tracking system
- Running clear and effective communication and collaboration with the team, your manager, and other operations stations
- Adhering to FedEx processes, procedures and controls, and regulatory requirements
Qualifications:
- Good communication and social skills
- Ability to work in a fast-paced environment with strict timelines
- Ability to manage own time effectively with attention to detail
Benefits:
- Attractive compensation package
- Training to get you started and on-the-job learning opportunities
- Extensive learning resources to further develop your skills and knowledge
- Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
- Employee Assistance Program for you and your family in difficult life situations
- Employee reduced-rate shipping
- Great career opportunities
FedEx is one of the worlds most admired companies and trusted brands year after year. FedEx in the UK is Disability Confident ‘Committed’. FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.
Operations Support Agent in Chasetown employer: FedEx
FedEx is an exceptional employer that prioritises its employees' growth and well-being, offering a competitive salary and attractive benefits such as tuition assistance and employee reduced-rate shipping. With a strong commitment to diversity and inclusion, FedEx fosters a supportive work culture where team collaboration and effective communication are key, making it an ideal place for those seeking meaningful career opportunities in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Agent in Chasetown
✨Tip Number 1
Get to know the company! Research FedEx and understand their values and operations. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As an Operations Support Agent, you'll be answering calls and dealing with customers. Role-play with a friend or family member to get comfortable with handling inquiries and resolving issues on the spot.
✨Tip Number 3
Be ready to showcase your time management skills! Think of examples from your past experiences where you successfully managed tight deadlines or prioritised tasks. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the FedEx team. Don’t miss out on this opportunity!
We think you need these skills to ace Operations Support Agent in Chasetown
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Support Agent role. Highlight your communication skills and ability to work in a fast-paced environment, as these are key for us at FedEx.
Showcase Relevant Experience:If you've got experience in customer service or logistics, flaunt it! We love seeing how your past roles have prepared you for ensuring timely deliveries and handling customer inquiries.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point about why you're a great fit for the team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at FedEx
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Operations Support Agent. Familiarise yourself with the key tasks like managing urgent packages and handling customer inquiries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since good communication is crucial for this position, prepare to demonstrate your social skills during the interview. Think of examples where you've effectively communicated with customers or team members. This will highlight your ability to collaborate and keep everyone informed, which is essential for the job.
✨Demonstrate Time Management Abilities
The role requires managing your time effectively, especially in a fast-paced environment. Be ready to discuss how you prioritise tasks and handle tight deadlines. Share specific instances where you've successfully managed your time to meet strict timelines, as this will resonate well with the interviewers.
✨Emphasise Attention to Detail
Attention to detail is key in ensuring accurate data entry and successful shipment management. Prepare to talk about how you ensure accuracy in your work. Whether it's double-checking information or following processes meticulously, showcasing this skill will make you stand out as a candidate who can adhere to FedEx's high standards.
