At a Glance
- Tasks: Ensure urgent packages reach customers on time and handle delivery inquiries.
- Company: Join FedEx, the world's largest express transportation company with a diverse team.
- Benefits: Earn £14.02 per hour, with extra pay for evening shifts and great career opportunities.
- Other info: Enjoy extensive training, tuition assistance, and employee discounts on shipping.
- Why this job: Be part of a passionate team delivering outstanding customer experiences every day.
- Qualifications: Strong communication skills and ability to thrive in a fast-paced environment.
The predicted salary is between 29000 - 30000 € per year.
We have an exciting opportunity for you to join our team of Operation Support Agents.
Working hours: 40 per week 11am - 7:30pm
Salary: £14.02 per hour. Premia paid for hours worked between 7pm - 10pm, and 10pm - 6am.
Who we are: FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.
What you will be doing:
- Ensuring that customers' urgent packages get to the right place, on time
- Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
- Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
- Entering data into our in-house tracking system
- Running clear and effective communication and collaboration with the team, your manager, and other operations stations
- Adhering to FedEx processes, procedures and controls, and regulatory requirements
What do you bring with you:
- Good communication and social skills
- Ability to work in a fast-paced environment with strict timelines
- Ability to manage own time effectively with attention to detail
What do we offer:
- Attractive compensation package
- Training to get you started and on-the-job learning opportunities
- Extensive learning resources to further develop your skills and knowledge
- Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
- Employee Assistance Program for you and your family in difficult life situations
- Employee reduced-rate shipping
- Great career opportunities
FedEx is one of the worlds most admired companies and trusted brands year after year. Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.
FedEx in the UK is Disability Confident ‘Committed’. FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.
Our Company: FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
Our Philosophy: The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people.
Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
Our Culture: Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.
Operations Support Agent in Cannock employer: FedEx
FedEx Express UK is an exceptional employer, offering a dynamic work environment where employees are valued and encouraged to grow. With competitive pay, extensive training resources, and a commitment to diversity and inclusion, team members can thrive both personally and professionally. Located in Burntwood Business Park, the company fosters a culture of innovation and collaboration, ensuring that every employee feels empowered to contribute to the success of the world's largest express transportation company.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Agent in Cannock
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on FedEx and its values. This will help you connect your skills to what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences can help you excel as an Operations Support Agent at FedEx.
✨Tip Number 3
Be ready to showcase your communication skills! Since this role involves answering calls and collaborating with the team, think of examples where you’ve successfully communicated in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and know how to navigate the digital world, which is key for this role.
We think you need these skills to ace Operations Support Agent in Cannock
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about joining our team and contributing to our mission of delivering outstanding customer experiences.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Operations Support Agent role. We love seeing candidates who take the time to connect their background with what we do at FedEx.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to understand and free from jargon. This will help us get a good sense of who you are!
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at FedEx
✨Know the Company Inside Out
Before your interview, take some time to research FedEx and its operations. Understand their People-Service-Profit philosophy and how it shapes their culture. This will not only impress your interviewers but also help you align your answers with their values.
✨Showcase Your Communication Skills
As an Operations Support Agent, strong communication is key. Prepare examples of how you've effectively communicated in past roles, especially in fast-paced environments. Practise articulating your thoughts clearly and confidently during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss situations where you've had to troubleshoot issues or manage tight deadlines. Think of specific examples that highlight your ability to prioritise tasks and resolve problems efficiently, as this is crucial for ensuring timely deliveries.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
