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- Tasks: Assist customers with delivery queries and manage collections efficiently.
- Company: Join FedEx, a global leader in logistics with a supportive culture.
- Benefits: Earn £14.02 per hour plus premium pay for late shifts and enjoy full training.
- Why this job: Be part of a dynamic team and grow your career in a thriving environment.
- Qualifications: Strong communication skills and a willingness to learn.
- Other info: Diverse workplace with excellent opportunities for career progression.
Working Hours: 40 per week
Shift: Monday to Friday 13:30 – 22:00
Salary: £14.02 per hour. Premium paid for hours worked between 7 pm – 10 pm, and 10 pm – 6 am.
Responsibilities
- Answer incoming calls from customers regarding collection requests and delivery queries.
- Sort and allocate premium and distance deliveries.
- Check and investigate failed deliveries/collections when needed.
- Prioritise and reallocate failures for the next day’s delivery as required.
- Input data into our tracking system.
- Maintain clear and effective communication and collaboration with the team, managers and other depots.
- Follow FedEx processes, procedures and controls, and external regulatory requirements.
- Provide support to your supervisor and team members as required while complying with all local and corporate legal requirements and ensuring the safe and secure movement of all freight.
Full training will be given along with a competitive salary and benefits package. Excellent career opportunities are offered for those who want to progress in a supportive "can-do" and expanding environment.
We are an equal opportunity employer and committed to a diverse and inclusive workforce providing growth opportunities for all.
Operations Support Agent in Abingdon employer: FedEx
Contact Detail:
FedEx Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Agent in Abingdon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on FedEx and its operations. Understanding their values and culture will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it relates to the Operations Support Agent role.
✨Tip Number 3
Show off your communication skills! As an Operations Support Agent, you'll need to communicate effectively with customers and team members. Be sure to highlight any relevant experience that showcases your ability to handle calls and collaborate with others.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds!
We think you need these skills to ace Operations Support Agent in Abingdon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Support Agent role. Highlight any relevant experience you have with customer service, data input, or problem-solving. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how you can contribute to our team. Keep it friendly and professional – we love a good personality!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure to demonstrate your ability to communicate clearly in your application. Whether it's through your writing style or examples of past experiences, let us know you can keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at FedEx
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of an Operations Support Agent at FedEx. Familiarise yourself with their processes, especially around handling customer queries and managing deliveries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. You might be asked to demonstrate how you would handle a difficult customer call or resolve a delivery issue. Role-playing these scenarios with a friend can really help you feel more prepared.
✨Show Your Team Spirit
FedEx values collaboration, so be ready to discuss examples of how you've worked effectively in a team before. Think about times when you supported colleagues or contributed to group success. Highlighting your ability to work well with others will resonate with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or growth opportunities within the company. This shows that you’re not just interested in the job, but also in how you can develop and contribute to the team.
