At a Glance
- Tasks: Support customers with delivery queries and ensure packages arrive on time.
- Company: Join FedEx, a leader in logistics with a commitment to diversity.
- Benefits: Earn £14.02 per hour plus extra pay for late shifts and full training.
- Other info: Great career growth opportunities in a supportive and dynamic environment.
- Why this job: Make a real difference by providing outstanding customer service every day.
- Qualifications: No specific qualifications needed, just a passion for helping others.
The predicted salary is between 28000 - 29000 € per year.
Hours: 20 per week. Maternity Cover Shift: Monday to Friday. 16:00 - 20:00
Salary: £14.02 per hour. Additional Premia paid for hours worked between 7pm - 10pm (£1.51) and 10pm - 6am (£1.82).
Responsibilities
- Answering incoming calls from customers in relation to collection requests, along with delivery queries.
- Sorting and allocating premium and distance deliveries.
- Checking and investigating (when needed) failed deliveries/collections.
- Prioritising and re-allocating failures for the next day delivery as required.
- Inputting data into our tracking system.
- Maintaining clear and effective communications/collaboration with the team/managers and other depots.
- Following FedEx processes, procedures and controls, as well as external regulatory requirements.
- Providing support to your supervisor and team members as required within the location, whilst complying with all local and corporate legal requirements and ensuring the safe and secure movement of all freight.
- Ensuring that customers' urgent packages get to the right place, on time.
- Providing customers a high quality customer service and making every experience outstanding.
Full training will be given along with a competitive salary and benefits package. We also offer excellent career opportunities for those who are keen to progress in a supportive 'can do' and rapidly expanding environment.
FedEx in the UK is Disability Confident ‘Committed’. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.
Operations Support Agent - Maternity Cover in Swindon employer: FedEx Group
FedEx is an exceptional employer, offering a supportive and inclusive work environment where employees can thrive. With flexible hours, competitive pay, and a commitment to career development, you will find ample opportunities for growth while contributing to a team that values high-quality customer service. Located in the UK, FedEx prioritises diversity and is dedicated to creating a workplace that empowers all individuals to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Agent - Maternity Cover in Swindon
✨Tip Number 1
Make sure you know the ins and outs of the role you're applying for. Research FedEx's operations and customer service values so you can show us you're a perfect fit during the interview.
✨Tip Number 2
Practice your communication skills! Since you'll be answering calls and dealing with customers, we recommend doing mock interviews or role-playing scenarios to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to get insider tips about the company culture and what it’s really like to work at FedEx.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Operations Support Agent - Maternity Cover in Swindon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Support Agent role. Highlight your relevant experience in customer service and any skills that align with the responsibilities mentioned in the job description.
Showcase Your Communication Skills:Since clear communication is key in this role, give examples of how you've effectively communicated with customers or team members in the past. This will show us that you can maintain those high standards we’re looking for.
Be Detail-Oriented:Pay attention to the details in your application. Double-check for any typos or errors, as accuracy is crucial in operations support. A polished application reflects your commitment to quality.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at FedEx Group
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of an Operations Support Agent. Familiarise yourself with tasks like answering customer calls, sorting deliveries, and maintaining communication with your team. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves providing high-quality customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to discuss how you handle difficult situations and ensure that every customer experience is outstanding.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as failed deliveries or urgent package requests. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to prioritise tasks effectively.
✨Emphasise Team Collaboration
This job requires clear communication and collaboration with your team and managers. Be prepared to talk about how you work well in a team environment, share examples of successful teamwork, and highlight your ability to support colleagues while following processes and procedures.
