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- Tasks: Support operations by answering customer calls and managing delivery queries.
- Company: Join FedEx, a global leader in express transportation with a people-first philosophy.
- Benefits: Earn £14.02 per hour, with extra pay for late-night shifts and full training provided.
- Why this job: Make a real impact by ensuring urgent packages reach customers on time.
- Qualifications: Strong communication skills and ability to work in a fast-paced environment.
- Other info: Great career growth opportunities in a diverse and inclusive workplace.
The predicted salary is between 11 - 17 £ per hour.
Hours: 20 per week. Salary: £14.02 per hour. Premia paid for hours worked between 7pm - 10pm, and 10pm - 6am.
As an Operations Support Agent you will be working in a fast paced environment and adhere to strict timelines.
Responsibilities:- Answering incoming calls from customers in relation to collection requests, along with delivery queries.
- Sorting and allocating premium and distance deliveries.
- Checking and investigating (when needed) failed deliveries/collections.
- Prioritising and re-allocating failures for the next day delivery as required.
- Inputting data into our tracking system.
- Maintaining clear and effective communications/collaboration with the team/managers and other depots.
- Following FedEx processes, procedures and controls, as well as external regulatory requirements.
- Providing support to your supervisor and team members as required within the location.
- Ensuring the safe and secure movement of all freight.
- Providing customers a high quality customer service and making every experience outstanding.
Full training will be given along with a competitive salary and benefits package. We also offer excellent career opportunities for those who are keen to progress in a supportive "can do" and rapidly expanding environment.
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe.
Our success in the industry is attributed to our people. Through our People-Service-Profit philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers.
The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s.
Operations Support Agent in Paisley employer: FedEx Group
Contact Detail:
FedEx Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Agent in Paisley
✨Tip Number 1
Get to know the company culture! Before your interview, check out FedEx's values and how they prioritise people. This will help you connect your answers to what they care about, showing you're a great fit for their team.
✨Tip Number 2
Practice your customer service skills! As an Operations Support Agent, you'll be dealing with customers all the time. Think of examples from your past experiences where you went above and beyond to help someone, and be ready to share those stories.
✨Tip Number 3
Be prepared for a fast-paced environment! Brush up on your time management skills and think of ways you've successfully handled tight deadlines in the past. This will show that you can thrive under pressure, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the FedEx team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Operations Support Agent in Paisley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Support Agent role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can contribute to our fast-paced environment!
Showcase Your Communication Skills: Since you'll be dealing with customers and collaborating with team members, it's crucial to demonstrate your communication skills. Use clear and concise language in your application to reflect how you would interact in the role. Remember, we value effective communication!
Highlight Your Problem-Solving Abilities: As an Operations Support Agent, you'll need to tackle challenges like failed deliveries. Share examples in your application where you've successfully resolved issues or improved processes. We love seeing candidates who can think on their feet!
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s straightforward and ensures your application goes directly to us. Plus, it shows you're keen to join our team at FedEx!
How to prepare for a job interview at FedEx Group
✨Know the Company Inside Out
Before your interview, take some time to research FedEx and its core values. Understand their People-Service-Profit philosophy and how it shapes their operations. This will not only show your interest but also help you align your answers with their culture.
✨Demonstrate Customer Service Skills
As an Operations Support Agent, you'll be dealing with customers regularly. Prepare examples from your past experiences where you provided excellent customer service or resolved issues effectively. Highlighting these skills will make you stand out.
✨Be Ready for Fast-Paced Scenarios
Since the role involves working in a fast-paced environment, think of situations where you've had to prioritise tasks under pressure. Be prepared to discuss how you manage your time and ensure deadlines are met while maintaining quality.
✨Show Your Team Spirit
FedEx values collaboration and teamwork. Be ready to share examples of how you've worked well in a team setting. Discuss how you communicate effectively with colleagues and support your team to achieve common goals.
