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- Tasks: Support customers by ensuring timely delivery of urgent packages and handling inquiries.
- Company: Join FedEx, the world's largest express transportation company, connecting over 220 countries.
- Benefits: Enjoy competitive pay, training, tuition assistance, and employee discounts.
- Why this job: Be part of a diverse team that values your ideas and invests in your growth.
- Qualifications: Good communication skills and ability to thrive in a fast-paced environment.
- Other info: FedEx is committed to diversity and inclusion, offering equal opportunities for all.
-7 Hours per day Hours to cover 6.00am to 13.00 Monday to Friday .£13.45 P/H .
We have an exciting opportunity for you to join our team of Operations Support Agents at our Sheffield location.
Working hours: 35 hours per week
Shift pattern: Monday to Friday 06.00 – 13.30 (30 minute daily break)
Salary: £13.42 per hour
Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let\’s write our next chapter together.
What you will be doing:
• Ensuring that customers\’ urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements
What do you bring with you:
• Good communication and social skills
• Ability to work in a fast-paced environment with strict timelines
• Ability to manage own time effectively with attention to detail
What do we offer:
• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year
Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path – we’re ready to invest in your development. Join FedEx.
Diversity & Inclusion is more than the workplace. It’s the cultures we celebrate, the dreams we inspire, and creating a global community where everyone is accepted. At FedEx, diversity and inclusion happen because we do it together.
FedEx in the UK is Disability Confident Committed.
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all
Our Company
FedEx is one of the world\’s largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by \”Fortune\” magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
Our Culture
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.
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Operations Support Agent employer: FedEx Group
Contact Detail:
FedEx Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Agent
✨Tip Number 1
Familiarise yourself with FedEx's core values and culture. Understanding their People-Service-Profit philosophy will help you align your responses during interviews, showcasing how you can contribute to their mission.
✨Tip Number 2
Highlight your ability to work in a fast-paced environment. Prepare examples from previous roles where you successfully managed time-sensitive tasks, as this is crucial for the Operations Support Agent position.
✨Tip Number 3
Practice your communication skills. Since the role involves answering customer calls and resolving inquiries, consider role-playing scenarios with friends or family to build confidence in handling various customer situations.
✨Tip Number 4
Research common challenges faced in logistics and express transportation. Being knowledgeable about industry trends and potential issues will demonstrate your proactive approach and readiness to tackle problems effectively.
We think you need these skills to ace Operations Support Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Operations Support Agent role. Emphasise your communication skills, ability to work under pressure, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position at FedEx. Mention specific aspects of the job description that excite you and how your background makes you a great fit for their team.
Highlight Relevant Skills: In your application, clearly outline your ability to manage time effectively and pay attention to detail. Provide examples of how you've successfully handled similar responsibilities in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at FedEx Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Operations Support Agent. Familiarise yourself with tasks like handling customer inquiries, managing shipment issues, and using tracking systems. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Communication Skills
Since good communication is key in this role, prepare examples of how you've effectively communicated in previous jobs. Be ready to discuss how you handle difficult conversations or resolve conflicts, as these scenarios may come up during the interview.
✨Demonstrate Time Management
The ability to manage time effectively is crucial for this position. Think of instances where you've successfully prioritised tasks under pressure. Sharing these experiences will show that you can thrive in a fast-paced environment like FedEx.
✨Emphasise Team Collaboration
FedEx values teamwork, so be prepared to discuss how you've worked collaboratively in past roles. Highlight any experiences where you contributed to team success or helped improve processes, as this aligns with their culture of collaboration.
