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- Tasks: Handle calls, sort deliveries, and ensure timely package arrivals.
- Company: Join FedEx, a top global express transportation company known for outstanding service.
- Benefits: Enjoy competitive pay, premium shifts, full training, and career growth opportunities.
- Why this job: Be part of a diverse team that values inclusion and offers a supportive work culture.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn.
- Other info: Work in a fast-paced environment with a focus on customer satisfaction.
We believe that our strengths come from our differences, and we actively invest in recruiting and retaining a diverse and inclusive workforce that reflects the communities we serve.
Position: Operations Support Agent
Overview: You will work in a fast-paced environment, adhering to strict timelines.
Working hours: 40 hours per week
Shift pattern: Day Shift
Salary: £13.42 per hour. Premium paid for hours worked between 7pm – 10pm, and 10pm – 6am.
Responsibilities include:
- Answering incoming calls regarding collection requests and delivery queries.
- Sorting and allocating premium and distance deliveries.
- Checking and investigating failed deliveries/collections when needed.
- Prioritising and re-allocating failures for next-day delivery as required.
- Inputting data into our tracking system.
- Maintaining clear communication with team members, managers, and other depots.
- Following FedEx processes, procedures, controls, and external regulatory requirements.
You will also support your supervisor and team members, ensuring compliance with legal requirements and the safe movement of freight. Your role is vital in ensuring customers\’ urgent packages arrive on time, providing high-quality customer service and making every experience outstanding.
Full training will be provided, along with a competitive salary and benefits. We offer excellent career progression opportunities in a supportive and expanding environment.
At FedEx, diversity and inclusion are more than workplace initiatives; they are part of our culture—celebrating cultures, inspiring dreams, and creating an inclusive global community. FedEx in the UK is Disability Confident ‘Committed’.
FedEx’s philosophy is people-first. We are an equal opportunity employer committed to a diverse and inclusive workforce, providing growth opportunities for all.
Our Company
FedEx is one of the world\’s largest express transportation companies, recognized as one of Fortune’s top 10 Most Admired Companies. We deliver globally, serving over 220 countries and territories daily, thanks to our dedicated team of FedEx team members committed to outstanding service.
Our Philosophy
The People-Service-Profit (P-S-P) philosophy guides all our decisions, emphasizing care for our people, delivering excellent service, and reinvesting profits back into the company and our employees. This philosophy fosters an environment of innovation and high-quality service, underpinning our industry success.
Our Culture
Our culture is a cornerstone of our success, reflected through our behaviors and actions worldwide. It differentiates us in a competitive global marketplace and has been integral to our growth since the 1970s.
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Operations Support Agent employer: FedEx Group
Contact Detail:
FedEx Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Agent
✨Tip Number 1
Familiarise yourself with FedEx's core values and culture. Understanding their People-Service-Profit philosophy will help you align your responses during interviews, showcasing how you can contribute to their commitment to outstanding service.
✨Tip Number 2
Highlight any previous experience in fast-paced environments or customer service roles. Be ready to share specific examples of how you've handled high-pressure situations or resolved customer queries effectively.
✨Tip Number 3
Prepare to discuss your organisational skills, especially regarding prioritising tasks and managing time effectively. Since the role involves sorting deliveries and adhering to strict timelines, demonstrating these skills will be crucial.
✨Tip Number 4
Show your enthusiasm for working in a diverse and inclusive environment. Be prepared to discuss how you value diversity and how it contributes to a positive workplace culture, which is important to FedEx.
We think you need these skills to ace Operations Support Agent
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Operations Support Agent position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Customer Service Skills: Since the role involves providing high-quality customer service, make sure to emphasise any previous experience in customer-facing roles. Use specific examples to demonstrate your ability to handle queries and resolve issues effectively.
Showcase Teamwork and Communication: The job requires clear communication with team members and managers. Include examples in your application that showcase your teamwork skills and your ability to communicate effectively in a fast-paced environment.
Tailor Your CV and Cover Letter: Customise your CV and cover letter for this specific role. Use keywords from the job description and ensure that your documents reflect your understanding of FedEx's commitment to diversity and inclusion, as well as their People-Service-Profit philosophy.
How to prepare for a job interview at FedEx Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Operations Support Agent. Familiarise yourself with tasks like handling delivery queries and maintaining communication with team members, as these will likely come up during the interview.
✨Showcase Your Customer Service Skills
Since this role involves providing high-quality customer service, be prepared to discuss your previous experiences in similar situations. Highlight how you handled challenging customer interactions and ensured satisfaction.
✨Demonstrate Adaptability
Working in a fast-paced environment means things can change quickly. Be ready to share examples of how you've successfully adapted to changes or unexpected challenges in past roles.
✨Emphasise Teamwork
FedEx values collaboration, so be sure to highlight your ability to work well within a team. Discuss any experiences where you supported colleagues or contributed to a team goal, showcasing your commitment to a positive work culture.
