Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle calls, sort deliveries, and ensure timely package arrivals.
- Company: Join FedEx, a top global express transportation company known for outstanding service.
- Benefits: Enjoy competitive pay, premium shifts, full training, and career growth opportunities.
- Why this job: Be part of a diverse team that values inclusion and offers a supportive work culture.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn.
- Other info: Work in a fast-paced environment with a focus on customer satisfaction.
Overview
We have an exciting opportunity for you to join our team of Operation Support Agents on a temporary 6 month contract.
Working hours: 20 hrs per week
Shift pattern: 15:00 to 19:00 (Monday to Friday)
Salary: £13.42 per hour. Premium paid for hours worked between 7pm – 10pm, and 10pm – 6am.
What you will be doing
- Ensuring that customers\\\’ urgent packages get to the right place, on time
- Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
- Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
- Entering data into our in-house tracking system
- Running clear and effective communication and collaboration with the team, your manager, and other operations stations
- Adhering to FedEx processes, procedures and controls, and regulatory requirements
What do you bring with you
- Good communication and social skills
- Ability to work in a fast-paced environment with strict timelines
- Ability to manage own time effectively with attention to detail
What do we offer
- Attractive compensation package
- Training to get you started and on-the-job learning opportunities
- Extensive learning resources to further develop your skills and knowledge
- Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
- Employee Assistance Program for you and your family in difficult life situations
- Employee reduced-rate shipping
- Great career opportunities
- FedEx is one of the world\\\’s most admired companies and trusted brands year after year
Diversity & Inclusion is more than the workplace. It’s the cultures we celebrate, the dreams we inspire, and creating a global community where everyone is accepted. At FedEx, diversity and inclusion happens because we do it together.
FedEx in the UK is Disability Confident ‘Committed’.
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all
Our Company
FedEx is one of the world\’s largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by \”Fortune\” magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
Our Culture
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.
#J-18808-Ljbffr
Operations Support Agent employer: FedEx Group
Contact Detail:
FedEx Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Agent
✨Tip Number 1
Familiarise yourself with FedEx's core values and culture. Understanding their People-Service-Profit philosophy will help you align your responses during interviews, showcasing how you can contribute to their commitment to outstanding service.
✨Tip Number 2
Highlight any previous experience in fast-paced environments or customer service roles. Be ready to share specific examples of how you've handled high-pressure situations or resolved customer queries effectively.
✨Tip Number 3
Prepare to discuss your organisational skills, especially regarding prioritising tasks and managing time effectively. Since the role involves sorting deliveries and adhering to strict timelines, demonstrating these skills will be crucial.
✨Tip Number 4
Show your enthusiasm for working in a diverse and inclusive environment. Be prepared to discuss how you value diversity and how it contributes to a positive workplace culture, which is important to FedEx.
We think you need these skills to ace Operations Support Agent
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Operations Support Agent position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Customer Service Skills: Since the role involves providing high-quality customer service, make sure to emphasise any previous experience in customer-facing roles. Use specific examples to demonstrate your ability to handle queries and resolve issues effectively.
Showcase Teamwork and Communication: The job requires clear communication with team members and managers. Include examples in your application that showcase your teamwork skills and your ability to communicate effectively in a fast-paced environment.
Tailor Your CV and Cover Letter: Customise your CV and cover letter for this specific role. Use keywords from the job description and ensure that your documents reflect your understanding of FedEx's commitment to diversity and inclusion, as well as their People-Service-Profit philosophy.
How to prepare for a job interview at FedEx Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Operations Support Agent. Familiarise yourself with tasks like handling delivery queries and maintaining communication with team members, as these will likely come up during the interview.
✨Showcase Your Customer Service Skills
Since this role involves providing high-quality customer service, be prepared to discuss your previous experiences in similar situations. Highlight how you handled challenging customer interactions and ensured satisfaction.
✨Demonstrate Adaptability
Working in a fast-paced environment means things can change quickly. Be ready to share examples of how you've successfully adapted to changes or unexpected challenges in past roles.
✨Emphasise Teamwork
FedEx values collaboration, so be sure to highlight your ability to work well within a team. Discuss any experiences where you supported colleagues or contributed to a team goal, showcasing your commitment to a positive work culture.
