At a Glance
- Tasks: Help ensure urgent packages reach customers on time and manage delivery inquiries.
- Company: Join the trusted and admired FedEx team in Enfield.
- Benefits: Earn £14.02 per hour, with extra pay for night shifts and great training opportunities.
- Other info: FedEx values diversity and offers excellent career growth opportunities.
- Why this job: Be part of a dynamic team making a real difference in logistics.
- Qualifications: Strong communication skills and ability to thrive in a fast-paced environment.
The predicted salary is between 29000 - 30000 £ per year.
We have an exciting opportunity for you to join our team of Operations Support Agents at FedEx Enfield.
Working Hours: 40 per week
Shift Pattern: Monday to Friday 08:00-16:30 (including a 30 minute unpaid break)
Salary: £14.02 per hour, plus premium paid for hours worked between 7pm-10pm and 10pm-6am.
Responsibilities:
- Ensuring that customers' urgent packages get to the right place, on time
- Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
- Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
- Entering data into our in-house tracking system
- Running clear and effective communication and collaboration with the team, your manager, and other operations stations
- Adhering to FedEx processes, procedures and controls, and regulatory requirements
Qualifications:
- Good communication and social skills
- Ability to work in a fast‑paced environment with strict timelines
- Ability to manage own time effectively with attention to detail
Benefits:
- Attractive compensation package
- Training to get you started and on‑the‑job learning opportunities
- Extensive learning resources to further develop your skills and knowledge
- Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
- Employee Assistance Program for you and your family in difficult life situations
- Employee reduced‑rate shipping
- Great career opportunities
FedEx is one of the world’s most admired companies and trusted brands year after year. FedEx in the UK is Disability Confident ‘Committed’. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.
Operations Support Agent in London employer: FedEx Group
FedEx Enfield is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With competitive pay, extensive training resources, and a commitment to diversity and inclusion, employees can thrive in their roles while enjoying unique benefits such as reduced-rate shipping and a robust Employee Assistance Program. Join us to be part of a globally admired company where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Agent in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on FedEx and its values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of an Operations Support Agent, especially around communication and time management.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've demonstrated your ability to handle fast-paced environments and solve problems. This will help you stand out as a candidate who can thrive at FedEx.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds!
We think you need these skills to ace Operations Support Agent in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Operations Support Agent role. We want to see how you can help us ensure that customers' urgent packages get to the right place, on time!
Show Off Your Communication Skills:Since good communication is key in this role, don’t forget to showcase your social skills in your written application. We’re looking for someone who can run clear and effective communication with both customers and the team.
Highlight Your Attention to Detail:In a fast-paced environment like ours, attention to detail is crucial. Use your application to demonstrate how you've managed your time effectively and paid attention to details in previous roles.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to receive your application and get you started on your journey with FedEx!
How to prepare for a job interview at FedEx Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Operations Support Agent. Familiarise yourself with the key tasks like handling customer inquiries and managing shipment issues. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with customers and team members, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in past roles, especially in fast-paced environments. This will show that you can handle the demands of the job.
✨Demonstrate Time Management Abilities
Be ready to discuss how you manage your time and prioritise tasks. Think of specific instances where you successfully met tight deadlines or handled multiple responsibilities. This will highlight your ability to thrive under pressure, which is crucial for this position.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, team dynamics, or training opportunities. This not only shows your interest in the role but also gives you a chance to assess if FedEx is the right fit for you. Remember, interviews are a two-way street!
