At a Glance
- Tasks: Ensure urgent packages reach customers on time and handle delivery inquiries.
- Company: Join the trusted and admired FedEx team in Enfield.
- Benefits: Earn £14.02 per hour, with extra pay for night shifts and great training opportunities.
- Other info: Enjoy career growth and a commitment to diversity and inclusion.
- Why this job: Be part of a dynamic team making a real difference in logistics.
- Qualifications: Strong communication skills and ability to thrive in a fast-paced environment.
The predicted salary is between 29000 - 30000 £ per year.
We have an exciting opportunity for you to join our team of Operations Support Agents at FedEx Enfield.
Working Hours: 40 per week
Shift Pattern: Monday to Friday 08:00-16:30 (including a 30 minute unpaid break)
Salary: £14.02 per hour, plus premium paid for hours worked between 7pm-10pm and 10pm-6am.
Responsibilities:
- Ensuring that customers' urgent packages get to the right place, on time
- Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
- Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
- Entering data into our in-house tracking system
- Running clear and effective communication and collaboration with the team, your manager, and other operations stations
- Adhering to FedEx processes, procedures and controls, and regulatory requirements
Qualifications:
- Good communication and social skills
- Ability to work in a fast‑paced environment with strict timelines
- Ability to manage own time effectively with attention to detail
Benefits:
- Attractive compensation package
- Training to get you started and on‑the‑job learning opportunities
- Extensive learning resources to further develop your skills and knowledge
- Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
- Employee Assistance Program for you and your family in difficult life situations
- Employee reduced‑rate shipping
- Great career opportunities
FedEx is one of the world’s most admired companies and trusted brands year after year. FedEx in the UK is Disability Confident ‘Committed’. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.
Logistics Operations Support Specialist in London employer: FedEx Group
FedEx Enfield is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With competitive pay, extensive training resources, and a commitment to diversity and inclusion, employees can thrive in their roles while enjoying unique benefits such as reduced-rate shipping and a robust Employee Assistance Program. Join us to be part of a globally admired company where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Logistics Operations Support Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the logistics field, especially those at FedEx. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to logistics operations. Think about how your skills match the job description and be ready to share examples.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to demonstrate how you can effectively communicate with customers and team members, just like the job requires.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the FedEx team.
We think you need these skills to ace Logistics Operations Support Specialist in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Logistics Operations Support Specialist role. Highlight relevant experience and skills that match the job description, like your ability to manage time effectively and communicate clearly.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about the role at FedEx and how your background makes you a perfect fit. Keep it concise but engaging!
Showcase Your Attention to Detail:Since this role involves data entry and managing urgent packages, it's crucial to demonstrate your attention to detail. Mention specific examples from your past experiences where you've successfully managed similar tasks.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us, making it easier for us to review your details!
How to prepare for a job interview at FedEx Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Logistics Operations Support Specialist. Familiarise yourself with FedEx's processes and how they ensure timely deliveries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves answering customer calls and collaborating with your team, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in past roles, especially in fast-paced environments. This will demonstrate your ability to handle customer inquiries and work well with others.
✨Demonstrate Time Management Abilities
Time management is crucial in logistics. Think of specific instances where you've successfully managed your time under pressure. Be ready to discuss how you prioritise tasks and ensure deadlines are met, as this will resonate well with the interviewers looking for someone who can thrive in a strict timeline environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
