At a Glance
- Tasks: Help customers with urgent package deliveries and manage shipment inquiries.
- Company: Join FedEx, a globally admired and trusted brand.
- Benefits: Competitive pay, training, tuition assistance, and employee discounts.
- Other info: Great career growth opportunities in a diverse and inclusive workplace.
- Why this job: Be part of a dynamic team making a real difference in logistics.
- Qualifications: Strong communication skills and ability to thrive in fast-paced environments.
The predicted salary is between 28000 - 29000 € per year.
We have an exciting opportunity for you to join our team of Operation Support Agents.
Working hours: 30 per week
Salary: £14.02 per hour. Premia paid for hours worked between 7pm - 10pm, and 10pm - 6am.
What you will be doing:
- Ensuring that customers' urgent packages get to the right place, on time
- Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
- Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
- Entering data into our in-house tracking system
- Running clear and effective communication and collaboration with the team, your manager, and other operations stations
- Adhering to FedEx processes, procedures and controls, and regulatory requirements
What do you bring with you:
- Good communication and social skills
- Ability to work in a fast-paced environment with strict timelines
- Ability to manage own time effectively with attention to detail
What do we offer:
- Attractive compensation package
- Training to get you started and on-the-job learning opportunities
- Extensive learning resources to further develop your skills and knowledge
- Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
- Employee Assistance Program for you and your family in difficult life situations
- Employee reduced-rate shipping
- Great career opportunities
FedEx is one of the worlds most admired companies and trusted brands year after year. FedEx in the UK is Disability Confident ‘Committed’. We are an equal opportunity employer and are committed to a diverse and inclusive workforce that provides growth opportunities for all.
Ops Support Agent in Launceston employer: FedEx Group
FedEx is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With comprehensive training programs, a Tuition Assistance Program, and a commitment to diversity and inclusion, employees can thrive in their roles while enjoying attractive compensation and benefits, including reduced-rate shipping. Join us in the UK, where you will be part of a globally admired company dedicated to delivering excellence and making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Ops Support Agent in Launceston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on FedEx and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of an Ops Support Agent, especially your communication and time management abilities.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully handled urgent situations or resolved issues. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Ops Support Agent in Launceston
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Ops Support Agent role. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills:Since good communication is key for this role, let your personality shine through in your written application. Use clear and concise language, and don’t forget to express your enthusiasm for helping customers and working in a team!
Attention to Detail is Key:Double-check your application for any typos or errors before hitting send. We value attention to detail, and a polished application shows us that you take pride in your work. It’s the little things that count!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the information you need about the role and our company!
How to prepare for a job interview at FedEx Group
✨Know the Role Inside Out
Before your interview, make sure you understand what an Ops Support Agent does. Familiarise yourself with the key responsibilities like handling urgent packages and managing customer inquiries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since good communication is crucial for this position, prepare examples of how you've effectively communicated in past roles. Think about times when you resolved customer issues or collaborated with a team. Practising these scenarios can help you articulate your skills during the interview.
✨Demonstrate Your Time Management Abilities
The job requires managing time effectively under strict timelines. Be ready to discuss how you prioritise tasks and handle multiple responsibilities. You could share a specific instance where you successfully managed your time to meet a deadline or resolve an urgent issue.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
