At a Glance
- Tasks: Manage customer inquiries and coordinate aircraft engine shipments with stakeholders.
- Company: Join FedEx Logistics, a leader in global freight forwarding and logistics.
- Benefits: Standard workweek, competitive salary, and opportunities for career growth.
- Other info: Work in a collaborative environment with potential for international exposure.
- Why this job: Be part of a dynamic team making a real impact in aerospace logistics.
- Qualifications: 4-6 years in aerospace logistics and strong communication skills required.
The predicted salary is between 44595 - 54505 £ per year.
There are 2 main missions:
2-1 Customer & Quotation
Management: The FACE Officer handles engine/OVS quote requests and supports outside sales with customer inquiries.
He/She ensure all documentation is accurate, respond promptly to shipment needs, and provide excellent customer service.
2-2 Operational
Management: The FACE Officer ensures the smooth handling of aircraft engine coordinating with all the stakeholders involved.
They work closely with branches, AOG desks, monitor shipment flows, and contribute to quality and process improvement initiatives.
Location
- Route de l'Arpenteur - Zone d'entretien
95722 ROISSY CDG CEDEX
France - Job Reponsibilities:-
Customer Relation Key Outcomes
- Answer & Handle customer engine quote requests
- Provide accurate multiple shipping solutions in a prompt manner
- Negotiate with suppliers (airlines & truck companies) & internal network (FXL network) if necessary to provide the best rates
- Representing the client to carriers and FXL network
- Inform the customer in real-time
- Provide excellent customer service
- Track & identify trends & opportunities
- Monitor sales margins
- Strict compliance of Aero-Lift rules
Operational Key Outcomes
- Update operational instructions for Hand-Over to Branches
- Adhere to client-specific operational procedures (SOP)
- Work closely with FXL Branches on each engine file
- Monitor engine files in F. A. S. T in accordance with KPIs
- Ensure the green-light process is being followed (engine checklist & pictures completed with truck companies & updated in F. A. S. T)
- Control administrative documents, forms related to the transport of goods, and content.
- Support issue resolution and manage dispute cases.
- Inform Global Product Manager of any required IT updates (ex: engine catalog, airlines database…)
External Interactions
- Customers (External and/or Fed Ex Airlines)
- Carriers
- Suppliers
Internal Interactions
- Global Engines Product Manager
- FACE Manager
- AOG Desk Manager
- AOG desk Supervisor
- AOG Back Officers
- FXL Network organization & branches (Sales, Pricing & Operational Teams)
Requirements:-
Knowledge
- Business English (read, written, spoken)
- Knowledge of Aerospace Logistics (specifically in aircraft engines, including handling, shipping, and regulatory requirements)
- Familiarity with rate building and quoting tools
- Spanish/Dutch/German/Italian/Portuguese is a PLUS for CDG
- Mastery of international air transport regulations (Incoterms/Customs Rules…)
- Knowledge of computer tools
Skills:-
- Attention to detail and documentation accuracy
- Excellent communication and coordination
- Strong negotiation skills with customers and suppliers
- Data analysis and margin tracking
- Adherence to SOPs and Compliance Rules
- Respect and apply the company's Quality, Hygiene, and Safety rules.
- Convey a positive brand image to clients.
- Adherence to procedures and organization of the service (schedules, break times, holidays).
- Good command of written and oral communication
- Personal Qualities:-
- Customer service orientation (internal and external)
- Initiative and problem-solving mindset
- Teamwork orientation
- Organizational skills
- Reactivity and proactivity
- Good interpersonal skills
- Sense of responsibility
Experience & Qualifications:-
- 4-6 years' experience in the aerospace logistics industry (Experience in aircraft engines, including handling, shipping, and regulatory requirements)
- Experience with quoting, pricing, and shipment documentation
- Knowledge and understanding of international logistics operations across multiple modes
- Driving license is necessary and vehicle autonomy is required
- Other Information:-
- The position follows a standard workweek schedule (Monday to Friday)
- Occasional extended hours may be required based on urgent engine movements or projects deadlines
- On-call support is not part of regular responsibilities but may be requested during critical incidents
- Position could be located in CDG or LHR or AMS or FRA
- Position would report to FACE Manager located in CDG
Fed Ex Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world.
They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions.
We're glad you stopped by and hope your job search experience with Fed Ex Logistics, Inc. will be rewarding.
We look forward to hearing from you!
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F.A.C.E Officer employer: FedEx Group
FedEx Global Trade Services offers an exceptional work environment for Data Scientists, combining a flexible hybrid work model with opportunities to engage in cutting-edge analytics and AI projects. Employees benefit from a culture of innovation and collaboration, alongside professional growth opportunities that empower them to lead transformative initiatives in global trade. Join us to be part of a world-leading logistics company that values responsible AI practices and industry leadership.
StudySmarter Expert Advice🤫
We think this is how you could land F.A.C.E Officer
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like FedEx Group and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at FedEx Group!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like FedEx Group keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace F.A.C.E Officer
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to FedEx Group:This is your chance to really connect with the team at FedEx Group. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at FedEx Group
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with FedEx Group.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show FedEx Group that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at FedEx Group. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
