At a Glance
- Tasks: Ensure urgent packages reach customers on time and handle delivery inquiries.
- Company: Join the trusted and admired FedEx team in Enfield.
- Benefits: Competitive pay, training, tuition assistance, and employee discounts.
- Other info: Great career growth opportunities in a diverse and inclusive workplace.
- Why this job: Be part of a dynamic team making a real difference in logistics.
- Qualifications: Strong communication skills and ability to thrive in a fast-paced environment.
The predicted salary is between 29000 - 30000 £ per year.
We have an exciting opportunity for you to join our team of Operations Support Agents at FedEx Enfield.
Working Hours: 40 per week, Shift Pattern: Monday to Friday 08:00-16:30 (including a 30 minute unpaid break)
Salary: £14.02 per hour, plus premium paid for hours worked between 7pm-10pm and 10pm-6am.
Responsibilities:
- Ensuring that customers' urgent packages get to the right place, on time
- Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
- Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
- Entering data into our in-house tracking system
- Running clear and effective communication and collaboration with the team, your manager, and other operations stations
- Adhering to FedEx processes, procedures and controls, and regulatory requirements
Qualifications:
- Good communication and social skills
- Ability to work in a fast‑paced environment with strict timelines
- Ability to manage own time effectively with attention to detail
Benefits:
- Attractive compensation package
- Training to get you started and on‑the‑job learning opportunities
- Extensive learning resources to further develop your skills and knowledge
- Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
- Employee Assistance Program for you and your family in difficult life situations
- Employee reduced‑rate shipping
- Great career opportunities
FedEx is one of the world’s most admired companies and trusted brands year after year. FedEx in the UK is Disability Confident ‘Committed’. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.
Logistics Operations Support Specialist in Enfield employer: FedEx Group
FedEx Enfield is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With competitive pay, extensive training resources, and a commitment to diversity and inclusion, employees can thrive in their roles while enjoying unique benefits such as reduced-rate shipping and a robust Employee Assistance Program. Join us to be part of a globally admired company where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Logistics Operations Support Specialist in Enfield
✨Tip Number 1
Network like a pro! Reach out to current or former employees at FedEx on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to logistics and customer service. We recommend role-playing with a friend to get comfortable with your answers and show off those communication skills!
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to speak with someone from FedEx, let them know why you're excited about the opportunity to help customers and keep things running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the FedEx team.
We think you need these skills to ace Logistics Operations Support Specialist in Enfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights the skills and experiences that match the Logistics Operations Support Specialist role. We want to see how your background aligns with our needs, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining FedEx and how you can contribute to our team. Keep it concise but engaging – we love a bit of personality!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your application reflects your strong communication abilities. Whether it’s through your writing style or examples of past experiences, let us know you can connect with customers effectively.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right place quickly. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at FedEx Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Logistics Operations Support Specialist. Familiarise yourself with FedEx's processes and how they handle urgent packages. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since good communication is key for this position, practice articulating your thoughts clearly. You might be asked to explain how you would handle customer inquiries or failed deliveries, so think through your responses and maybe even role-play with a friend to get comfortable.
✨Time Management is Crucial
The job requires managing your time effectively, especially in a fast-paced environment. Be prepared to discuss how you've successfully managed tight deadlines in the past. Share specific examples that highlight your attention to detail and ability to prioritise tasks.
✨Show Enthusiasm for Learning
FedEx offers extensive training and development opportunities, so express your eagerness to learn and grow within the company. Mention any relevant skills or experiences that demonstrate your commitment to personal and professional development, which aligns with their values.
