At a Glance
- Tasks: Help customers with urgent package deliveries and manage shipment inquiries.
- Company: Join FedEx, a globally admired company with a people-first philosophy.
- Benefits: Earn £14.02 per hour, plus extra pay for late-night shifts and great perks.
- Other info: Enjoy extensive training, career growth, and a commitment to diversity and inclusion.
- Why this job: Be part of a dynamic team making a real difference in logistics.
- Qualifications: Strong communication skills and ability to thrive in a fast-paced environment.
The predicted salary is between 28000 - 29000 € per year.
We have an exciting opportunity for you to join our team of Operation Support Agents.
Working hours: 40 per week 11am - 7:30pm
Salary: £14.02 per hour. Premia paid for hours worked between 7pm - 10pm, and 10pm - 6am.
What you will be doing:
- Ensuring that customers' urgent packages get to the right place, on time.
- Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries.
- Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for next day delivery.
- Entering data into an in-house tracking system.
- Running clear and effective communication and collaboration with team, manager, and other operations stations.
- Adhering to FedEx processes, procedures, controls, and regulatory requirements.
What do you bring with you:
- Good communication and social skills.
- Ability to work in a fast-paced environment with strict timelines.
- Ability to manage own time effectively with attention to detail.
What do we offer:
- Attractive compensation package.
- Training to get you started and on-the-job learning opportunities.
- Extensive learning resources to further develop your skills and knowledge.
- Tuition Assistance Program (applicable for FedEx positions with a permanent contract).
- Employee Assistance Program for you and your family in difficult life situations.
- Employee reduced-rate shipping.
- Great career opportunities.
FedEx is one of the world’s most admired companies and trusted brands year after year. FedEx in the UK is Disability Confident ‘Committed’. FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.
Operations Support Agent in Chasetown employer: FedEx Group
FedEx is an exceptional employer that prioritises its employees' growth and well-being, offering a competitive salary and attractive benefits such as tuition assistance and reduced-rate shipping. With a strong commitment to diversity and inclusion, FedEx fosters a supportive work culture where team collaboration and effective communication are key, making it an ideal place for those seeking meaningful career opportunities in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Agent in Chasetown
✨Tip Number 1
Get to know the company! Research FedEx and understand their values and operations. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As an Operations Support Agent, you'll be dealing with customers regularly. Role-play common scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current or former FedEx employees on LinkedIn. They can provide insider tips and might even refer you for the position, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the FedEx family.
We think you need these skills to ace Operations Support Agent in Chasetown
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Support Agent role. Highlight your communication skills and ability to work under pressure, as these are key for the job.
Showcase Relevant Experience:If you've got experience in customer service or logistics, don’t hold back! Share specific examples of how you’ve handled urgent situations or managed time effectively in your previous roles.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so let us know who you are!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at FedEx Group
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of an Operations Support Agent. Familiarise yourself with the tasks like handling shipment inquiries and managing failed deliveries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, be prepared to demonstrate your communication skills. Practice answering common questions clearly and concisely. You might even want to role-play with a friend to get comfortable with discussing shipment issues and solutions.
✨Highlight Your Time Management Abilities
The job requires effective time management, especially in a fast-paced environment. Think of examples from your past experiences where you successfully managed multiple tasks or met tight deadlines. Be ready to share these stories during the interview to showcase your ability to prioritise effectively.
✨Emphasise Team Collaboration
Operations Support Agents need to work closely with their team and other departments. Prepare to discuss how you've collaborated with others in previous roles. Highlight any experiences where you contributed to a team goal or helped resolve a conflict, as this will show your ability to work well in a team setting.
