At a Glance
- Tasks: Help customers with urgent package deliveries and manage shipment inquiries.
- Company: Join FedEx, a globally admired and trusted brand.
- Benefits: Competitive pay, training, tuition assistance, and employee discounts.
- Other info: Great career growth opportunities in a diverse and inclusive workplace.
- Why this job: Be part of a dynamic team making a real difference in logistics.
- Qualifications: Strong communication skills and ability to thrive in a fast-paced environment.
The predicted salary is between 28000 - 29000 € per year.
We have an exciting opportunity for you to join our team of Operation Support Agents.
Working hours: 40 per week 11am - 7:30pm
Salary: £14.02 per hour. Premia paid for hours worked between 7pm - 10pm, and 10pm - 6am.
What you will be doing:
- Ensuring that customers' urgent packages get to the right place, on time
- Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
- Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
- Entering data into our in-house tracking system
- Running clear and effective communication and collaboration with the team, your manager, and other operations stations
- Adhering to FedEx processes, procedures and controls, and regulatory requirements
What do you bring with you:
- Good communication and social skills
- Ability to work in a fast-paced environment with strict timelines
- Ability to manage own time effectively with attention to detail
What do we offer:
- Attractive compensation package
- Training to get you started and on-the-job learning opportunities
- Extensive learning resources to further develop your skills and knowledge
- Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
- Employee Assistance Program for you and your family in difficult life situations
- Employee reduced-rate shipping
- Great career opportunities
FedEx is one of the worlds most admired companies and trusted brands year after year. FedEx in the UK is Disability Confident ‘Committed’. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.
Operations Support Agent in Burntwood employer: FedEx Group
FedEx is an exceptional employer, offering a dynamic work environment for Operations Support Agents in the UK. With a strong commitment to employee growth, extensive training resources, and a supportive culture that values diversity and inclusion, FedEx ensures that every team member has the opportunity to thrive. Additionally, employees benefit from attractive compensation packages, tuition assistance, and unique perks like reduced-rate shipping, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Agent in Burntwood
✨Tip Number 1
Get to know the company! Research FedEx and understand their values and operations. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As an Operations Support Agent, you'll be on the phone a lot. Try role-playing with a friend or family member to get comfortable with answering customer queries and handling delivery issues.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t hesitate to apply. The sooner you get your application in, the better your chances are of landing that interview. Plus, we love seeing enthusiastic candidates!
✨Tip Number 4
Show off your time management skills! Think of examples from your past experiences where you've successfully managed tight deadlines. This will demonstrate your ability to thrive in a fast-paced environment, which is key for this role.
We think you need these skills to ace Operations Support Agent in Burntwood
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Operations Support Agent role. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills:Since good communication is key for this role, let your personality shine through in your written application. Use clear and concise language, and don’t forget to express your enthusiasm for helping customers and working in a team!
Be Detail-Oriented:Pay attention to the details in your application. Double-check for any typos or errors, as these can make a big difference. We appreciate candidates who take the time to present their best selves!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at FedEx Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Operations Support Agent. Familiarise yourself with the key tasks like handling urgent packages and managing customer inquiries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Think of examples from your past experiences where you effectively communicated with customers or resolved issues. This will showcase your ability to handle calls and inquiries confidently.
✨Demonstrate Time Management Abilities
Be prepared to discuss how you manage your time, especially in a fast-paced environment. Share specific strategies you use to prioritise tasks and meet deadlines. This will show that you can handle the strict timelines mentioned in the job description.
✨Emphasise Team Collaboration
Operations Support Agents need to work closely with their team and other departments. Think of examples where you successfully collaborated with others to achieve a common goal. Highlighting your teamwork skills will align well with the company's emphasis on effective communication and collaboration.
