At a Glance
- Tasks: Help customers with urgent package deliveries and manage shipment inquiries.
- Company: Join FedEx, a leader in logistics with a commitment to diversity.
- Benefits: Earn £14.02 per hour, plus premium pay for night shifts and great perks.
- Other info: Enjoy extensive training, career growth opportunities, and employee discounts.
- Why this job: Be part of a dynamic team making a real difference in customer satisfaction.
- Qualifications: Strong communication skills and ability to thrive in a fast-paced environment.
The predicted salary is between 14.02 - 14.02 £ per hour.
We have an exciting opportunity for you to join our team of Operation Support Agents.
Working Hours: 35 per week
Salary: £14.02 per hour. Premium paid for hours worked between 7pm - 10pm, and 10pm - 6am.
What you will be doing:
- Ensuring that customers’ urgent packages get to the right place, on time
- Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
- Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
- Entering data into our in‑house tracking system
- Running clear and effective communication and collaboration with the team, your manager, and other operations stations
- Adhering to FedEx processes, procedures and controls, and regulatory requirements
What you bring with you:
- Good communication and social skills
- Ability to work in a fast‑paced environment with strict timelines
- Ability to manage own time effectively with attention to detail
What we offer:
- Attractive compensation package
- Training to get you started and on‑the‑job learning opportunities
- Extensive learning resources to further develop your skills and knowledge
- Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
- Employee Assistance Program for you and your family in difficult life situations
- Employee reduced‑rate shipping
- Great career opportunities
Diversity & Inclusion: Diversity & Inclusion is more than the workplace. It’s the cultures we celebrate, the dreams we inspire, and creating a global community where everyone is accepted. FedEx in the UK is Disability Confident ‘Committed’.
Equal Opportunity: FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.
Operations Support Agent in Bradford employer: FedEx Group
FedEx is an exceptional employer that prioritises its employees' growth and well-being, offering a competitive salary and attractive benefits such as premium pay for night shifts and reduced-rate shipping. With a strong commitment to diversity and inclusion, FedEx fosters a supportive work culture where every team member can thrive, backed by extensive training resources and career advancement opportunities in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Agent in Bradford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at FedEx Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like FedEx Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operations Support Agent in Bradford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to FedEx Group:Your cover letter is your chance to shine! Tell us why you want to work at FedEx Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at FedEx Group!
How to prepare for a job interview at FedEx Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
