Supv-Operations

Position Overview

Lead employees to ensure customer satisfaction by moving all shipments on time and damage-free.

Essential Functions

1. Lead, manage, educate, and develop company employees focusing on retention and growth.
2. Supervise and direct employee work, including pre-shifts, with a focus on quality, customer deliverables, and safety performance, identifying and overseeing improvements.
3. Actively monitor, record, and educate employees on unsafe acts/conditions, correcting immediately using corrective actions as needed. Provide feedback and follow-up with all impacted employees.
4. Plan daily manpower needs and set schedules to ensure timely and damage-free delivery and pickup of freight.
5. Communicate job assignments clearly and concisely, coordinating with all employees.
6. Monitor service freight and ensure compliance with cut time schedules.
7. Analyze opportunities to reduce costs and improve efficiencies while maintaining safety standards.
8. Assist customers with rate quotes, claim information, and setting appointments.
9. Monitor performance data and gather information for reporting.
10. Build relationships and maintain positive communication with all business partners to meet service standards.
11. Identify freight that is incorrectly weighed or classified.
12. Ensure all OS&D (Overages, Shortages, and Damages) are identified and processed properly.

Administrative Functions

Comply with all applicable laws and regulations, as well as company policies and procedures.

Other Duties

This job description is general and not exhaustive of all duties, responsibilities, and qualifications.

Qualifications

• High school diploma or equivalent.
• Ability to travel as needed.
• Good written, verbal, and interpersonal communication skills.
• Thorough knowledge of the LTL industry, DOT rules, OSHA laws, hazardous materials regulations, NMFC, and tariff rules, preferred.
• Ability to work independently and as part of a team.
• Good organizational skills and multi-tasking ability.
• Knowledge of Microsoft Office and Internet.

Working Conditions

• Dock environment with exposure to weather, fumes, dust, and noise.
• Hours may vary based on operational needs.
• Frequent contact with service center personnel in a fast-paced, deadline-oriented setting.

Preferred Qualifications

Additional preferred qualifications can be specified here.

Pay Transparency and Additional Details

FedEx Freight is an Equal Opportunity Employer, including disabled and veterans. For assistance during the application process, contact 800-888-8252 or Discrimination based on compensation inquiries is prohibited, with specific exceptions related to job functions.

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