Position Summary
As an Operations Support Agent you will work in a fast paced environment and adhere to strict timelines. You will provide high quality customer service relating to collection requests and delivery queries.
Compensation & Working Hours
Salary: £14.02 per hour. Premium paid for hours worked between 7pm - 10pm, and 10pm - 6am.
Shift pattern: Monday – Friday 06:00–14:30 / 07:00–15:30.
Working hours: 40 per week.
Responsibilities
- Answer incoming calls from customers regarding collection requests and delivery queries.
- Sort and allocate premium and distance deliveries.
- Check and investigate failed deliveries/collections when needed.
- Prioritise and reallocate failures for the next day's delivery as required.
- Input data into the tracking system.
- Maintain clear and effective communication and collaboration with the team, managers, and other depots.
- Follow FedEx processes, procedures, and controls, and external regulatory requirements.
- Provide support to supervisor and team members as required.
About the Role
Being part of the team means ensuring customers' urgent packages reach the right place on time. Full training will be provided along with a competitive salary and benefits package. Career opportunities are available for those keen to progress in a supportive, rapidly expanding environment.
Equal Opportunity & Inclusion
We are an equal opportunity employer and are committed to a diverse and inclusive workforce. FedEx in the UK is Disability Confident 'Committed'.
Operations Support Agent in Stoke-on-Trent employer: FedEx Express México
At GBJ FedEx Express UK Transportation Limited, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and customer service. Our Couriers enjoy competitive salaries, comprehensive training, and numerous opportunities for career advancement, all while working in a dynamic environment that prioritises safety and employee well-being. With benefits like reduced-rate shipping and a commitment to diversity, we ensure our team members feel valued and empowered to grow within the company.
