At a Glance
- Tasks: Help ensure urgent packages reach customers on time and manage delivery inquiries.
- Company: Join the dynamic team at FedEx, a leader in global logistics.
- Benefits: Earn £14.02 per hour, with training and tuition assistance for your growth.
- Other info: Enjoy great career opportunities and a supportive, inclusive workplace.
- Why this job: Be part of a fast-paced environment where your efforts make a real difference.
- Qualifications: Strong communication skills and ability to thrive under pressure.
The predicted salary is between 28000 - 29000 £ per year.
We have an exciting opportunity for you to join our team of Operations Support Agents at FedEx Enfield.
Job Details
- Company: GBD FedEx Express UK Transportation Limited
- Address: Bilton Way
- Scheduled Weekly Hours: 40
- Worker Type: Regular
- Posting Start Date: 22-May-2026
- Posting Close Date: 5-Jun-2026
Compensation and Work Hours
- Salary: £14.02 per hour. Premia paid for hours worked between 7pm - 10pm, and 10pm - 6am.
- Working hours: 40 per week
- Shift Pattern: Monday to Friday - 08:00 to 16:30 (including a 30 minute unpaid break)
Responsibilities
- Ensuring that customers' urgent packages get to the right place, on time
- Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
- Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
- Entering data into our in-house tracking system
- Running clear and effective communication and collaboration with the team, your manager, and other operations stations
- Adhering to FedEx processes, procedures and controls, and regulatory requirements
Qualifications
- Good communication and social skills
- Ability to work in a fast‑paced environment with strict timelines
- Ability to manage own time effectively with attention to detail
Benefits
- Attractive compensation package
- Training to get you started and on‑the‑job learning opportunities
- Extensive learning resources to further develop your skills and knowledge
- Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
- Employee Assistance Program for you and your family in difficult life situations
- Employee reduced‑rate shipping
- Great career opportunities
We are an equal opportunity employer and are committed to a diverse and inclusive workforce, providing growth opportunities for all. FedEx in the UK is Disability Confident ‘Committed’.
Operations Support Agent in Enfield employer: FedEx Express México
FedEx is an exceptional employer, offering a dynamic work environment for Operations Support Agents in Enfield. With competitive pay, comprehensive training, and a strong commitment to employee development, you will find ample opportunities for growth and advancement. The inclusive culture and benefits such as reduced-rate shipping and an Employee Assistance Program make FedEx a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Agent in Enfield
✨Tip Number 1
Network like a pro! Reach out to current or former employees at FedEx on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills match the role of Operations Support Agent. We want to show them we’re the perfect fit!
✨Tip Number 3
Dress the part! Even if it’s a virtual interview, looking sharp shows we mean business. Let’s make a great first impression!
✨Tip Number 4
Follow up after the interview with a thank-you email. It’s a simple way to remind them of our enthusiasm for the role and keep us on their radar!
We think you need these skills to ace Operations Support Agent in Enfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Support Agent role. Highlight relevant experience and skills that match the job description, like your communication skills and ability to work under pressure.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the team at FedEx. Mention specific examples of how you've handled similar responsibilities in the past.
Showcase Your Attention to Detail:Since the role requires managing time effectively and paying attention to detail, make sure to demonstrate these qualities in your application. Double-check for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us, making it easier for us to review your details.
How to prepare for a job interview at FedEx Express México
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of an Operations Support Agent. Familiarise yourself with the key tasks like handling customer inquiries and managing shipment issues. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this position requires good communication and social skills, prepare examples from your past experiences where you've effectively communicated with customers or team members. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Time Management Abilities
The job involves working in a fast-paced environment with strict timelines. Think of specific instances where you've successfully managed your time and prioritised tasks. Sharing these examples will illustrate your ability to thrive under pressure, which is crucial for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
