At a Glance
- Tasks: Ensure urgent packages reach customers on time and handle delivery inquiries.
- Company: Join FedEx, the world's largest express transportation company with a diverse team.
- Benefits: Earn £14.02 per hour, plus twilight pay, with great career growth opportunities.
- Other info: Enjoy extensive training, learning resources, and employee discounts.
- Why this job: Be part of a passionate team making a real impact in global logistics.
- Qualifications: Good communication skills and ability to thrive in a fast-paced environment.
The predicted salary is between 14.02 - 14.02 £ per hour.
Company: GBJ FedEx Express UK Transportation Limited
Address: 2 Thames Road
Scheduled Weekly Hours: 40
Worker Type: Temporary
Posting Start Date: 20-Aug-2026
Posting Close Date: 2-Sept-2026
Job Family: FXE-EU: Operations Support Agent (ID)
Position Summary: We have an exciting opportunity for you to join our team of Operation Support Agents.
Salary: £14.02 per hour (Twilight additional £1.51 between 7pm-10pm)
Days/shifts per week: Monday- Friday 13:00-22:00
Hours per week: 40
What you will be doing:
- Ensuring that customers' urgent packages get to the right place, on time
- Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
- Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
- Entering data into our in-house tracking system
- Running clear and effective communication and collaboration with the team, your manager, and other operations stations
- Adhering to FedEx processes, procedures and controls, and regulatory requirements
What do you bring with you:
- Good communication and social skills
- Ability to work in a fast-paced environment with strict timelines
- Ability to manage own time effectively with attention to detail
What do we offer:
- Attractive compensation package
- Training to get you started and on-the-job learning opportunities
- Extensive learning resources to further develop your skills and knowledge
- Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
- Employee Assistance Program for you and your family in difficult life situations
- Employee reduced-rate shipping
- Great career opportunities
Diversity & Inclusion: Diversity & Inclusion is more than the workplace. It’s the cultures we celebrate, the dreams we inspire, and creating a global community where everyone is accepted. At FedEx, diversity and inclusion happens because we do it together. FedEx in the UK is Disability Confident ‘Committed’. FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.
Our Company: FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by 'Fortune' magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe.
Our Philosophy: The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future.
Our Culture: Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s.
Operations Support Agent in Barking employer: FedEx Express México
FedEx Express UK Transportation Limited is an exceptional employer, offering a dynamic work environment where every team member plays a crucial role in delivering outstanding service. With competitive pay, extensive training resources, and a strong commitment to diversity and inclusion, employees are empowered to grow their careers while enjoying unique benefits like reduced-rate shipping. Join us in a culture that values innovation and teamwork, and be part of a global community dedicated to making a difference.
