Operations Support Agent
Hours: 20 per week
Location: Leeds LS9 0AN
Shifts: Monday to Friday 1600hrs – 2000hrs
Salary: £14.02 per hour, with premia paid for hours worked between 1900hrs and 2200hrs of £1.51.
Responsibilities
- Answer incoming calls from customers in relation to collection requests, along with delivery queries.
- Sort and allocate premium and distance deliveries.
- Check and investigate failed deliveries/collections when needed.
- Prioritize and reallocate failures for next day delivery as required.
- Input data into the tracking system.
- Maintain clear and effective communication and collaboration with team/managers and other depots.
- Follow FedEx processes, procedures, controls, and external regulatory requirements.
- Provide support to supervisor and team members as required, while complying with all local and corporate legal requirements and ensuring the safe and secure movement of all freight.
- Ensure customers’ urgent packages get to the right place on time and provide high‑quality customer service.
Training & Career
Full training will be given along with a competitive salary and benefits package. We also offer excellent career opportunities for those interested in progressing in a supportive, "can‑do" environment.
Company Overview
FedEx is one of the world’s largest express transportation companies, serving more than 220 countries and territories worldwide.
Operations Support Agent in Leeds employer: FedEx Corporation
FedEx Corporation is an attractive employer due to its commitment to employee development and a supportive work culture. With competitive pay and benefits, employees are encouraged to grow within the company while contributing to a global logistics leader. The emphasis on teamwork and accountability fosters a positive environment for all team members.
