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For Companies At a Glance
- Tasks: Engage with members, provide support, and drive retention strategies daily.
- Company: FSB supports small businesses across the UK with expert advice and member benefits since 1974.
- Benefits: Enjoy flexible working options, competitive pay, and a vibrant team culture.
- Why this job: Join a passionate team making a real impact on small businesses and their success.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Be part of a trusted voice for over 5.5 million small businesses.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
At FSB, we champion small businesses across the UK, providing vital support, expert advice, and market-leading member benefits. Since 1974, we've been the trusted voice for 5.5 million small businesses and the self-employed. Now, we're looking for a motivated Membership Engagement Specialist to join our dynamic Contact Centre team.
A Day in the Life
Every day is different in this role, with a mix of…
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Sales & Retention Advisor employer: Federation of Small Businesses (FSB)
Contact Detail:
Federation of Small Businesses (FSB) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Retention Advisor
✨Tip Number 1
Familiarise yourself with FSB's mission and values. Understanding their commitment to supporting small businesses will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Prepare to discuss your previous experience in sales and customer retention. Think of specific examples where you've successfully engaged customers or improved retention rates, as this will showcase your relevant skills.
✨Tip Number 3
Research common challenges faced by small businesses in the UK. Being able to speak knowledgeably about these issues will not only impress your interviewers but also show that you are proactive and genuinely interested in helping their members.
✨Tip Number 4
Network with current or former employees of FSB if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Sales & Retention Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Sales & Retention Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in sales and customer engagement. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to retain customers.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention specific reasons why you want to work for FSB and how you can contribute to their mission of supporting small businesses.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Federation of Small Businesses (FSB)
✨Know the Company Inside Out
Before your interview, make sure to research FSB thoroughly. Understand their mission, values, and the services they provide to small businesses. This knowledge will help you demonstrate your genuine interest in the role and how you can contribute to their goals.
✨Showcase Your Communication Skills
As a Sales & Retention Advisor, strong communication skills are essential. Prepare examples of how you've effectively communicated with clients or resolved conflicts in the past. Practising clear and concise responses will also help you convey your points more effectively during the interview.
✨Demonstrate Your Problem-Solving Abilities
In this role, you'll likely face various challenges. Be ready to discuss specific instances where you've successfully solved problems or improved customer satisfaction. Highlighting your analytical thinking and creativity will show that you're equipped to handle the demands of the position.
✨Prepare Questions for the Interviewer
At the end of the interview, you'll usually have the chance to ask questions. Prepare thoughtful questions about the company culture, team dynamics, or growth opportunities within FSB. This not only shows your enthusiasm but also helps you assess if the company is the right fit for you.
