At a Glance
- Tasks: Engage with customers, handle enquiries, and support service improvement.
- Company: Leeds Federated, a purpose-driven housing association.
- Benefits: Office-based role with a supportive team and career growth opportunities.
- Other info: Join a diverse team committed to continuous improvement.
- Why this job: Make a real difference in people's lives by helping them find a home.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 18900 - 23100 £ per year.
Are you passionate about talking to people? Are you ready to make a difference, helping people make a home? Leeds Federated is looking for a Customer Experience Advisor to join our Service Improvement Team. As a key member of our customer service team, you’ll be the first point of contact for customers across our housing services. You’ll handle a range of enquiries, from general questions to maintenance and repairs. You will ensure queries are dealt with promptly and accurately. You’ll also support colleagues with essential administrative tasks, helping to keep our services running smoothly and efficiently. We are seeking an honest and curious individual who would like to come and join our team.
What you’ll do:
- Answer incoming calls from customers, dealing with a variety of enquiries including housing, repairs, and maintenance
- Deliver excellent customer service, providing a professional, polite and helpful service to all customers
- Handle customer enquiries relating to responsive repairs including effective computerised and manual administration
- Assist with administrative duties including data entry, updating internal databases and correspondence
- Liaise and work effectively with colleagues in other teams/departments to resolve problems
- Maintain confidentiality and accuracy in all record-keeping and IT systems
- Support our continuous improvement culture and participate in service reviews
What we’re looking for:
- Good communication and customer service skills
- Passionate about people
- Confidence when speaking to customers on the phone
- Provide clear next steps and document interactions
- Attention to detail and confident in using IT systems
- Able to collaborate effectively with colleagues while also working independently managing tasks
If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today!
Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community.
Customer Experience Advisor in Leeds employer: Federated Housing Association Ltd
Leeds Federated is an exceptional employer that prioritises passion, honesty, and innovation in its work culture. As a Customer Experience Advisor, you will be part of a supportive team dedicated to making a positive impact in the community, with opportunities for personal growth and development in a purpose-driven organisation. Located in Leeds, you will enjoy a collaborative environment that values diversity and encourages employees to contribute to continuous improvement in housing services.
Contact Details:
Federated Housing Association Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Federated Housing Association Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Federated Housing Association Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Advisor in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Federated Housing Association Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Federated Housing Association Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Federated Housing Association Ltd!
How to prepare for a job interview at Federated Housing Association Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
